This position does not allow for virtual work.
The selected candidate supports, maintains, and/or resolves incidents on enterprise-wide Product Lifecycle Management systems and/or applications software. Involved in supervised planning of system maintenance and upgrade deployments as well as responsible for meeting software compliance standards. Provides operational end user support, guidance, and incident management to agreed service levels. Performs or supports testing and maintenance of system corrections as well as creating and maintaining internal knowledge base documentation.
Responsibilities include providing IT-focused end-user support in areas of best practice development, operations support, and problem resolution for the engineering community and serving as a Subject Matter Expert in Siemens products including Teamcenter Unified. This includes addressing end-user incidents and requests for assistance within agreed service level guidance in support of business and IT priorities.
He/She should be able to work independently as well as collaborate across functional teams to accomplish program goals.
Additional responsibilities:
- End-user support of TeamCenter PLM software including, but not limited to TcU, Multi-CAD Data Management, Integrations, ProductData/Change Management/Document Management, Account Management, and Workflows in production environments.
- Under supervision will perform root cause analysis, debugging problems with the Teamcenter environment, and then work with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
- Monitor, address, and resolve Teamcenter production environment incidents, service requests, workflows, client install packages, etc., collaboratively with the PLM development and administration teams.
- Document all aspects of system support such that knowledge is readily shared among all those tasked with supporting Teamcenter.
- Support system integration testing with business users as necessary.
- Provide demos to users as and when required.
- Under supervision will support business readiness and change management activities prior to go-live and in production.
Candidates will need to demonstrate:
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication skills.
• Work effectively within teams where other team members may be located throughout the country and influencing others to action who are not direct reports.
Basic Qualifications - must be measurable (Degrees/Certifications/Clearance/Years of experience):
• 0-3 Years of experience with BS in STEM or similar technical discipline
• Familiarity with Systems and Software support, development and maintenance.
• Experience with supporting applications.
• Experience with desktop, end-user support and incident resolution.
• Ability to obtain and maintain a DOD Secret Clearance
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
• Previous experience supporting IT operations in a classified environment
• Experience with Teamcenter Aerospace & Defense
• Knowledge of Teamcenter 4-Tier, 2-Tier, or web architecture end-user support and incident resolution
• Active DoD Secret Security Clearance
Salary Range: *$63,900 - $95,900
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.