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Supply Chain Customer Service Specialist

AT NIKE, Inc.
NIKE, Inc.

Supply Chain Customer Service Specialist

Guadalajara, Mexico

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide - making the impossible happen every single day.

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WHO YOU'LL WORK WITH

You will report to the MSC supervisor, while cross functionally working with our Nike Marketplace Partners such as Planning, Merchandising, Finance, Logistics and Distribution Center.

As a team, we will provide support and service to the Marketplace Partners and Nike direct.

WHO WE ARE LOOKING FOR

The MSC Specialist II is responsible for managing the order book and coordinating logistics activities to ensure the supply chain services for Nike Retail Partners. This role coordinates actions to ensure the Delivery plan while driving mutual growth and profitability, maximizing services, and optimizing order book productivity.

The MSC Specialist II is responsible for providing relevant and accurate data, highlighting risks and opportunities to ensure the delivery target and implementing process improvement solution.
Bachelor's degree and 2+ years of relevant work experience within Supply Chain and customer service.
Strong data analysis and communication skill.
Proficient in writing and speaking English.
Proficient in Microsoft Office and order management software.
Excellent communication and problem-solving skills.

WHAT YOU'LL WORK ON

You might build the seasonal strategic delivery plan using order information and inbound flow on a weekly, monthly, and seasonally timeline.

  • Collaborate as a team with planning and Nike squads to build the seasonal forecast and landing on monthly/seasonal goals.
  • Ensure quality, timely and relevant information to monitor and improve performance KPIs to maximize service & drive business decisions with business partners and identify and provide initiatives that drive continuous process improvement through the integrated Supply Chain.
  • Provide directions to the Distribution Center to hit targets caring services and costs and conduct weekly and monthly meetings with Nike Squads and Customers, driving and improving operations KPIs relevant to stores such as launches, fill rate, and coverage.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Benefits

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.

Client-provided location(s): Guadalajara, Jalisco, Mexico
Job ID: nike-21272_R-42742
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Veteran founded/led