WHO YOU'LL WORK WITH
As part of the Japan Technology Operation (Tech Ops) team member, you will be working closely with our Japan Tech Ops team members, as well as our global network engineering team to deliver world class network solutions and services to our stores.
WHO WE ARE LOOKING FOR
This role will lead the network technology support of our Retail stores in Japan. We are looking for a seasoned professional who has experience in supporting enterprise level network infrastructure and services. The candidate must also have strong leadership and communication skills, and the ability to problem solve during high pressure situations.
- Minimum 3 years of overall experience required.
- Minimal 3 years of experience in supporting enterprise level Cisco network devices and tools.
- Experience working in an ITIL Service Management environment, with tools such as ServiceNow.
- Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.
- Minimum educational level - Degree is plus to have but not a must.
- Ability to communicate both in English and Japanese at business level.
- Cisco CCNA or equivalent certificate on network engineering skill is a plus.
- Flexibility to work outside of regular business hours.
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WHAT YOU'LL WORK ON
You will partner with our Japan Tech Ops team, as well as our global network engineering team to deliver world class network experience in our Retail stores. You will be responsible for conducting / facilitating various network related activities such as device configuration, installation, asset management, as well as providing technical support. Knowledge on ServiceNow, SolarWinds, BlueCat, Ekahau is a plus.
You will be:
- Ensuring continuous delivery of network infrastructure services for our Retail stores and making sure that incidents are being handled in time, and that any needs are being escalated and properly communicated.
- Responsible for delivering end-to-end network infrastructure into our new opening Retail stores, including ordering internet circuit, hardware configuration, creating wi-fi heat map, hardware configuration and installation etc...
- Proactively identifying and supporting the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalating in a clear and timely manner as appropriate.