Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
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WHO YOU'LL WORK WITH
We are hiring for a Technology Customer Support Logistics Centre Lead who will report to our Technology Customer Support Manager. This role will be based in Nike's new warehouse in Ravenhall, Victoria and closely work with other Technology Operations (Tech Ops) functions and Global Ops & Logistics stakeholders, other IT streams in Tech and counter parts across the globe as necessary. The successful candidate will also closely interact with warehouse stakeholders in the distribution centre to help execute overall Nike Australia business plans.
WHO WE ARE LOOKING FOR
The Technology Customer Support Logistics Centre Lead must have functional supply chain and technical expertise. The candidate must have strong interpersonal skills to build strong partnerships with cross functional stakeholders.
Critical to this role is obsessing over how our technology is performing and working closely with our Production Support organization to assess incident and problem trends impacting the business.
To be successful, the candidate will need experience in end user compute, infrastructure, AV and networking, as well as Warehouse Management Systems, particularly experience managing through implementation and integration of new systems. Manhattan/Manhattan Active preferred.
Additional experience in transport management systems (Centiro/Blue Yonder) and an understanding of the integration process is greatly valued. Experience in other end-to-end supply chain technologies such as ERP (SAP) is considered a bonus. Candidates will also need the ability to adapt quickly, learn new technologies and identify needed adaptations to meet local market needs.
- A bachelor's degree in a relevant field.
- Strong interpersonal communication skills.
- An excellent understanding of Supply Chain Technology & Warehouse Infrastructure.
- A leader in incident and problem management.
- A growth Mindset and ability to think outside the box.
WHAT YOU'LL WORK ON
In this role, you will be responsible for incident management and a service delivery.
You will manage daily operation services, production support, handling everything from Warehouse Management System (Manhattan Active), Transport Management Systems (Centiro/Blue Yonder), L1/L2 & End User Computing support, all warehouse infrastructure to AV systems, and work with the Operations & Logistics team to ensure end-to-end management of incidents and service requests.
This role involves:
- Providing direction to a team of 4-5 managed service personnel.
- Have strong relationships management skills & communicate with warehouse cross-functional teams, including senior leaders, understanding what business needs are and work with operations on solution delivery while contributing in regular meetings to communicate operational statuses.
- Identify any potential bottlenecks and continuously manage expectations of stakeholders.
- Track KPI's, monitor trends, and benchmark to better serve Nike's consumers will be key as you operate with a strong sense of urgency ensuring that the operationalized ITSM processes and functions add value to all stakeholders, with respect to the delivery, management, and consumption of those services.
- You will play an important part in optimization of technology solutions in our warehouse.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Benefits
Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.