WHO WE ARE LOOKING FOR:
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a Leader to support, manage and deliver it's end user systems, infrastructure and software architecture, as the Technical Operations (Tech Ops), Infrastructure and End User Systems Support Lead in Korea. This will require a Leader with a proven experience of acting as a primary point of contact across a broad set of business functions within the Territory, and primarily the Tech Ops team within Global Technology, where this role will play a role in the engagement of Geo and Global teams into Korea.
This role has responsibility for all operational end user software, systems and infrastructure related matters, across the following business units, Corporate Functions, Planning & Manufacturing, Consumer & Marketplace Marketing and Corporate Services. This role will work in partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes
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This role will need to demonstrate their understanding and experience leading implementing solutions at both a local and, enterprise-level, to meet specific needs of a complex, digitally enabled marketplace. A Leader with a proven track record of leading and executing modernization initiatives focused on cloud and digital services, evolving engineering tools and automation capabilities, to drive speed and efficiency. This role requires having outstanding expertise across multiple functional domains and a strong ability to communicate, influence and build relationships across these teams demonstrating strong, positive leadership and team cultural behaviors.
WHAT YOU BRING:
- Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area
- 7+ years of relevant technical experience
- Language requirement of both Korean and English
- AWS, Window, Network, Mobility experience with centralized enterprise of technical standards, principles, theories, concepts, and techniques.
- Strong experience in infrastructure in a large, sophisticated environment
- IT service desk management and end user service & solution delivery management
- Experience in working in ITSM tools like ServiceNow and its operation process
- Excellent analytical skills and ability to translate business functionality and opportunities into technical solutions
- Experience in elevate Territory requirements to Geo Tech Ops, determine bridge solutions & services
- Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment
KEY COMPETENCIES:
You will have the following key competencies and oversee a team, leading them to excel in following competencies
- Technical expertise: broad technical expertise in order to support teams across platforms and ability to solve technical issues.
- Performance management: ability to implement performance management reports and metrics (KPIs, SLAs) and track to identify any issues that arise
- Deliver to a plan with quality: ability to deliver technical products based on objectives received
- Deliver solutions: ability to propose and deliver architectural solutions and roadmaps in full consideration of their costs and benefits
- Facilitating change: expertise to lead transition management processes applying tools, methodology and models to draw upon; identification and management of senior key stakeholders, effectively managing resistance, and incorporating measurement to monitor and adjust
- Operations management: ability to manage business operations around contingent labor, function-specific data needs & reporting, and function-specific engagement on content
- Service and Vendor management: ability to set up and manage reporting, monitoring, and governance processes post procurement. Continuously develop and improve vendor management processes, to increase efficiency and value
KEY RESPONSIBILITIES:
- Manage infrastructure services in office, store, digital (eCommerce) and distribution center
- Manage prioritization, escalation, and resolution of support incidents.
- Manage on-site support services as required and a proven track record of successfully leading technical support teams.
- Contribute in regular meetings to communicate project/operational statuses, identify any potential bottlenecks, and continuously manage expectations
- Partner with Geo teams to deliver global infrastructure solution and services in place
- Process & Compliance aligned with global service management and ops management
- Show deep curiosity and inquisitiveness about consumer needs and elevate consumer fulfillment experience.
- Participate in the portfolio and program management process, while also creating planning cycles, budget preparation and review and calculating returns on investment