Consumer Experience Lead, N.A. Partnership Transformation
- Dick's Sporting Goods
Beaverton, OR - WHQ
WHO YOU'LL WORK WITH
You will be joining the North America Dick's Sporting Goods Partnership Transformation team, leading digital and in-store consumer experience strategy and execution on the
Dick's Sporting Goods Business across the key fields of play - Running, Training, and
Team Sport. You will work with x-functional teammates in the MPU, such as
Merchandising, Partner Marketing, Sales, Planning, and our NA Field of Play GM's.
WHO WE ARE LOOKING FOR
Our mission on the NA PT Consumer Experience team is to drive consumer experience distinction for Nike at Dick's Sporting Goods. We are looking for a candidate to lead the following:
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Lead and develop online and in-store consumer experience strategies and
execution for key fields of play at Dick's Sporting Goods
Obsess the consumer to grow market share and deliver revenue at Dick's
Sporting Goods.
Partner closely with the DSG Merch, Partner Marketing, and Sales teams to help
sell in product based on the end in mind consumer experience.
Strong understand of the way the consumer navigates the shopping journey and
moves through the decision tree to purchase.
Someone that is dynamic and thrives in ambiguity as our roles are always
developing based on seasonal/ annual shifts in priority.
Embraces challenging conversations with external partners - agencies and
retailers.
Develops and manages operational initiatives to deliver tactical results, while
providing direction and mentorship to teammates
Communicates clearly to a broad audience
WHAT YOU'LL WORK ON
You'll be responsible for developing and executing retail elevation strategies for the Nike
consumer experience online and instore with Dick's Sporting Goods. From researching
shopping behaviors, piloting new retail concepts, scaling proven concepts, to working
with our Digital & Service teams, you'll work cross-functionally to bring the best of Nike
to life in our Partner doors:
Align strategy to MPU Strategy and Priorities
Obsess the consumer and share insights into shopping behaviors across the
Dick's ecosystemNIKE, Inc. Job Description Template
Adopt and adapt retail excellence principles to win with seasonal & seasonless
initiatives
Translate consumer insights into actionable consumer journey experiences
Become the marketplace expert to lead the ideation and creation of consumer-
right experiences to deploy in our marketplace
Foster a test & learn approach, together with MPU Team and Field of Play Teams
Results-orientation: set up initiatives for success by ensuring they are focused
on the right KPI's and then help track and deliver against them
WHAT YOU BRING
Bachelor's degree or equivalent combination of relevant education, experience
and training
6+ years of retail experience (building and implementing CX concepts).
Mid-large fleet, marketplace partner experience
A strong understanding of the sport consumer, shopping behaviour's, retail
journeys and retail trends
A track record of implementing a test and learn offense
Pre-emptive problem solver, with an ability to assess an issue and develop
action steps for resolution
Able to work as part of a matrix, with an ability to collaborate cross-functionally
towards a common goal
Shown ability of adapting to change in business needs or direction.
Ability to travel 20%
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.