Nike Liege is looking for a Floor Manager to join our team and provide world-class service
to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service
and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate
the employees in your department while maintaining an excellent work atmosphere. You will support
the management of the daily business in your area to achieve sales targets, including digital services,
visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in
partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also
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ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
Leading a team who can deliver efficient receiving of product, inventory accuracy to visual
presentation standards
Ensuring the smooth process of all inventories warranting our sales floor is always full,
presentable and achieve brand standards
Working alongside department leads who will oversee the individual components (product
receiving and visual presentation) whilst you will be responsible for the overall product journey
in store
Being responsible for monthly initiative launches
Using our reporting tools to make the best commercial decisions
Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership, you will oversee the hiring processes including
onboarding
Being responsible for store scheduling
Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
Leading by example and the delivery of our sales floor service and bring the consumer journey to
life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service
including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with
senior store leadership
What you get:
One of the best compensation and benefits packages in the industry
Opportunity for quarterly performance-based bonus
A supportive team that values Diversity, Equity & Inclusion
A career at a company at the forefront of the sports and fashion industry
Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport
with your teammates on the sales floor
Qualifications:
Advanced customer service skills with demonstrated ability in leading a shop floor (or
department) team in creating a unique customer experience
Ability to coach and develop a strong team
Effective communicator, brand ambassador, and innovative leader
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours which may include day,
evening, weekends, and/or holidays, based on department and store/company needs
** Relocation is not offered for this role.
Apply now online
We are waiting for you!