Digital Support Engineer - NIKE USA Inc. - Beaverton, OR. Partner with internal teams and external suppliers to deliver outstanding technical IT support for front-end apps platforms along with back-end tools and processes like pricing, order fulfillment, and supply chain; collaborate with teams all around the world in a follow-the-sun model, focusing on our North America geography, to support our digital capabilities and to resolve complex and critical issues; develop launches of new and high heat product; participate in execution of live ops initiatives and promotion deployments and resolve order management issues; participate in global projects that include risk identification-estimation-remediation summarizing cost and brand impact; engage with small technical projects or initiatives focused on continuous improvement; aid in building a Tech culture that strives for automation and the elimination of manual and repetitive tasks; ensure the environment is supervised and technical issues, including order reconciliation and "click to Ship", are fixed while communicating to all business and technical partners by demonstrating the existing communication channels; ensure problem resolution, participate in global projects / programs, and lead smaller technical projects/initiatives to improve the environment, build the right partnerships, understanding the business processes, aligning to future strategies, and assessing how this could impact the future ways of working; work with external partners in our product, engineering, and support teams; and collaborate with the Nike Direct business stakeholders during peak and high heat moments. Telecommuting is available from anywhere in the U.S., except from SD, VT, and WV.
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Employer will accept a Master's degree in Computer Science, Computer Information Systems or Information Systems Security and two (2) years of experience in the job offered or in an engineering-related occupation.
Experience must include:
- Oracle Database and querying
- Sterling Commerce
- Microservices
- APIs
- Splunk
- NewRelic
- Signal FX
- Powershell scripts
- Website and application troubleshooting
- Log analysis
- Alert creation
Apply at www.Nike.com/Careers (Job# R-57421)
#LI-DNI
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.