Location: Waltham, MA (Hybrid)
NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find NEXT.
Since 2016, we've empowered hundreds of thousands of small businesses across the United States with fast, customized, and affordable insurance coverage. Backed by the biggest names in insurance and tech, we're experiencing exponential growth and are seeking an enterprising and enthusiastic Insurance Product Operations Specialist to join our dynamic team.
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We're inviting an enthusiastic and detail-oriented multi-tasker to join our Insurance team as a key contributor, overseeing post-bind underwriting reviews for workers compensation policies. You’ll ensure compliance, correct discrepancies, streamline processes, and uphold data integrity. Collaborate cross-functionally to drive efficiency and improve workflows, while staying informed on regulatory changes. If you're passionate about accurate underwriting, enhancing processes, and fostering strong team partnerships, we’d love to hear from you!
What You’ll Do:
- Conduct post-bind underwriting reviews for workers compensation to ensure compliance and accuracy.
- Report fraud issues as required by state
- Provide coverage documentation, affidavits and testimony as needed by our claims team for claims adjudication
- Evaluate post purchase policy change requests for approval to be processed
- Identify and rectify discrepancies or errors in underwriting documentation and policy details.
- Perform accurate data labeling, ensuring all workers compensation policy data is complete, and consistently formatted.
- Develop and implement data validation checks to maintain high data integrity.
- Streamline post-bind underwriting reviews to reduce turnaround times without sacrificing accuracy.
- Suggest improvements to existing workflows and procedures to enhance overall efficiency.
- Ensure compliance with regulatory standards and company policies in all underwriting and data management activities.
- Stay informed on regulatory changes and apply them to underwriting and data labeling.
- Participate in initiatives to enhance underwriting and data management processes.
- Propose innovative solutions to common challenges in risk review and data labeling.
- Build strong, collaborative relationships with departments like claims, risk management, and engineering.
- Act as a liaison between product management and other teams for better coordination.
- Pursue professional development in workers compensation underwriting and data management.
- Share knowledge and best practices to promote a culture of learning and improvement.
What We Need:
- Workers Compensation single risk underwriting and rating knowledge and experience
- Excellent attention to detail and organizational skills
- Proficiency in using insurance management systems and Google Workspace applications
- Ability to manage multiple tasks at once, prioritize effectively, and make progress on all fronts
- Familiarity with state Workers Compensation bureaus
- Problem-solving skills and the ability to work independently
- Ability to drive process improvements
- Knowledge of industry trends and best practices related to insurance
Join our dynamic team and contribute to our organization's success as an Insurance Operations Specialist. Apply now and be part of an exciting journey in the insurance industry!
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.