Location Designation: Hybrid - 3 days per month

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

Role Overview:

New York Life is seeking a skilled Basis and Security Administrator to manage and maintain our SAP systems, including S/4 HANA, Solution Manager, BOBJ, Fiori, GRC, and BTP. We are looking for a self-motivated individual to handle system installations, upgrades, performance tuning, and troubleshooting. You will also provide recommendations on important infrastructure updates and manage integrations across various SAP systems.

• Manage day-to-day support of SAP S/4 HANA, SAP BOBJ, Solution Manager, SAP BTP, GRC, and Fiori.
• Act as the Subject Matter Expert (SME) for SAP BASIS, providing guidance to the team and collaborating with cross-functional departments to develop solutions.
• Maintain the multiple SAP instances that comprise the SAP cloud environment (development, QA, and production)
• Management of the SAP environment including configuring, monitoring, tuning, and troubleshooting the SAP technical environment on an ongoing basis including the SAP transport management system.
• Collaborate to resolve SAP transport issues as well as schedule, monitor and manage background jobs.
• SAP software installation, SAP software/kernel upgrades, troubleshooting, configuring, monitoring, tuning, client copies, system refreshes, transport management, printer/spool administration, batch job administration, security administration, single sign-on, and SAP Service Marketplace/OSS Administration
• Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability, and performance of each SAP instance.
• Work with SAP to apply and migrate SAP Support packs and other software patching and upgrades.
• Work with SAP to Handle System refreshes, updating Basis configuration, including RFC connections and distribution Models.
• Troubleshoot application issues by collaborating with others at NYL (database/ network teams) as needed. Escalate issues to SAP when necessary.
• Manage SAP users, authorizations, and create profiles.
• Provide after-hours/on-call support for critical implementations/upgrades.
• Responsible for administering connectivity, usage analysis and security surrounding the Business Technology Platform (BTP) systems, services and tenants.
• Ensure the security and governance of SAP environments, including SAP S4, HANA, Fiori, GRC, Solution Manager, and ChaRM, through the establishment of best practices.
• Maintain SAP performance, execute tuning strategies, and manage system upgrades and enhancements, including kernel upgrades and support packages.
• Identify and resolve performance bottlenecks, optimizing SQL statements and database processes.
• Administer SAP HANA databases, ensuring operational security and system integrity, including database encryption.
• Maintain SAP system architecture documentation, including runbooks for infrastructure and networking components.

• Three to five years related work experience as Basis Admin with Security.
• Three to Five years of BASIS Administration experience in S/4 HANA, Solution Manager/ChaRM, BOBJ, Fiori, GRC, and BTP.
• Extensive BTP exposure
• Ability to Understand Business and IT Requirements in order to design solution architecture and usage of the various SAP systems including S/4, HANA, SuccessFactors and other industry best practice toolsets.
• Demonstrated experience in developing technical options and recommendations.
• Demonstrated ability to work well in a team environment and collaborate with various teams and external stakeholders.

• Must communicate effectively both verbally and in writing to provide clear, concise communication to Management, Basis team members, and others.
• Hands on experience in troubleshooting security issues.
• Excellent communications skills - both verbal and written.
• Ability to solve problems and troubleshoot complex technical issues.

• Familiar with Batch Job Scheduler (ESP Scheduler and Stone branch)