Location Designation: Hybrid - 3 days per month

QA Test Engineer/Lead - Service Experience Value Stream

Role Summary

We are seeking an experienced QA Test Engineer/Lead to join our Service Technology QA team for our Customer Relationship Management (CRM) applications in the FinTech ecosystem (Life Insurance / Annuity / Wealth Management). In this Test Lead role, you will drive testing efforts, optimize testing processes, and improve software quality across the organization. You will collaborate with project stakeholders and end-to-end testers, ensure adherence to standards and guidelines, and support the Development Manager in monitoring QA team performance and delivery metrics. This role requires strong leadership abilities and a focus on delivering high-quality solutions to enhance customer service processes.

• Quality Assurance Leadership
  • Ensure high-quality software delivery through planning, implementing, and automating QA testing.
  • Define and champion quality and testing best practices among development teams.
  • Write high-quality, efficient, and maintainable test automation code to support regression and functional testing.
  • Independently work on features and be accountable for project deliverables.
  • Effectively manage and prioritize tasks across multiple projects simultaneously, ensuring alignment with business timelines.
  • Manage a co-located work team often in multiple time-zones.
  • Understand and able to work with varying testing methodologies (Agile, Kanban, Waterfall, Iterative).

• Test Planning and Execution
  • Develop and deliver key project deliverables, including Project Test Strategy, Test Plans, Test Cases, Test Data, and Defect documentation in a timely and organized manner.
  • Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
  • Conduct integration testing to validate seamless interactions between system components.
  • Perform thorough API testing using tools like Postman, SOAP UI, or equivalent, focusing on endpoint validation, data flows, and performance.
  • Collaborate with business partners, developers, and stakeholders to plan, create, execute, and automate test cases.
  • Design test scenarios and scripts and compare results to functional and non-functional requirements.
  • Review developer and tester test plans to ensure comprehensive coverage.

• Defect Management and Troubleshooting
  • Document and analyze test results, recommending corrective actions.
  • Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
  • Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.

• Collaboration, Communication, and Continuous Improvement
  • Work closely with development teams to design testing strategies and integrate testing into the development process.
  • Deliver timely updates and key deliverables, such as progress reports and test results, to stakeholders.
  • Participate in daily huddles, planning sessions, and project retrospectives.
  • Track key testing metrics and communicate progress towards overall testing goals to stakeholders.
  • Identify opportunities to reduce testing time and effort through automation.
  • Conduct exploratory testing and risk analysis for complex features.
  • Support User Acceptance Testing (UAT), assisting business partners and end users in validating software quality.
  • Continuously evaluate the effectiveness of the test suite and explore innovative automation techniques.
  • Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
  • Share practices, techniques, and technical knowledge across the organization and implement improvements.

• Bachelor's degree in computer science or related field of study

• Technical Proficiency
  • Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
  • Proficiency with test automation tools such as Selenium/WebDriver/Orchestrator/MABL and BDD/TDD frameworks.
  • Experience developing test frameworks and test cases using open-source and in-house test frameworks.
  • Experience with test management tools like JIRA, PractiTest, etc.
• Problem-Solving and Analytical Skills
  • Ability to solve a broad range of problems and take a new perspective using existing solutions.
  • Attention to detail, an analytical mind with problem-solving aptitude, and strong organizational skills.
• Teamwork and Communication
  • Strong team player with excellent communication skills.
  • Self-motivated and adaptable individual with the ability to prioritize multiple objectives in a fast-paced environment.
• Process Improvement
  • Understanding of key business drivers and ability to use best practices to improve processes.
  • Experience working in an Agile/Scrum development process.
  • Lead Root Cause Analysis/Retrospective Sessions.

• 5-7 years of experience in testing software or technology support.
• Experience in the Life Insurance, Annuity and/or Wealth Management (Brokerage & Mutual Funds) business is a plus.
• Experience with Salesforce and/or CRM is a plus.
• Strong knowledge of service business processes and technology is a plus.