Location Designation: Hybrid - 3 days per week

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

• Develops and maintains a delivery roadmap that aligns with the goals of the Client Prospecting Value Stream, identifying opportunities for improved sequencing while focusing on successful execution.
• Works closely with other leaders within and outside the Value Stream, e.g., planning leads, RTEs, Tech Leads and QA Leads to ensure transparency of initiatives.
• Delivers on team commitments ensuring transparency of work, challenges, blockers, etc.
• Engages in complex initiatives, guiding teams on effectively identifying and resolving cross-dependencies.
• Works with various levels of the organization to understand business goals, strategies, capabilities, and processes to ensure cross-team alignment.
• Facilitates business and Technology alignment through a collaborative, supportive, and consultative manner.
• Creates and facilitates cross-team communications to enhance transparency and issue identification and resolution.
• Identifies organizational requirements for the resources, structures, and cultural changes necessary to support the execution and delivery.
• In partnership with a Value Stream Architect, presents gap analysis and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms for the scope of the given release train.
• Responsible for coaching and career development of the resources within their teams, building a strong employee base of highly engaged resources with deep technical skills and strong business acumen.
• A strong focus on the customer and connected experience to drive the productivity of end users.

• Master's or bachelor's degree in business, computer science or a related field of study would be ideal but not required.
• Certifications in delivery methodologies such as Scaled Agile are a plus.

• Five or more years of experience in enterprise-level delivery of IT solutions, including stakeholder management.
• Five or more years of experience in managing multiple work streams of IT technical delivery through close coordination/cooperation with Business Leads / Product Managers
• Five or more years of experience in SAFe Agile framework and processes, including estimation, scheduling, financial planning, and budgeting.
• Strong experience managing staffing, identifying resource gaps, and contention issues, including internal employees and vendor resources/consultants.
• Proven experience in talent development, including hiring, coaching, mentoring, and active feedback.
• Proven experience in relationship building.

• Able to resolve issues independently, analyzing solutions using judgment, knowledge and prior experience; develops a new perspective using existing solutions.
• Excellent leadership skills with the capability to work closely with other Value Streams, Business Areas, Corporate Functions, Centers for enablement, etc.
• Excellent verbal and written communication skills, including an ability to tailor communication and present at very senior levels, while also being able to dive into the details and the ability to articulate new ideas and concepts to technical and non-technical audiences.
• Effectively and proactively manages expectations.
• Proven ability to lead a team or teams that are responsible for driving the advancement of the overall Value Stream roadmap through Agile Ways of Working
• Proven success in influencing and working effectively across a broad and complex organization to influence process adoption and continuous improvement.
• Ability to lean into the culture and foster team collaboration, decision-making, and execution.
• Knowledge of modern technology ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), service-oriented architecture (SOA), APIs, open data, microservices, mobile app development, content management system, SSO, cyber security and app scan tools to name a few.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management
• Knowledge of information management practices, system development life cycle, IT services, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks
• Understanding of the different types of agile principles, methodologies, and frameworks, especially those designed to be scaled at the enterprise level.
• Strong leadership and interpersonal skills.
• Strong consulting skills such as targeted communications, engagement management, stakeholder management, and business development
• Excellent analytical, planning, and organizational skills.
• Ability to learn and adapt quickly to new business domains and technologies.