Job Summary

The International Workplace Experience Program Manager is responsible for International HQ Workplace Experience and International Programs.

This role reports to the Director of Workplace Experience EMEA & APAC and is predominantly site based with occasional international travel.

Job Responsibilities/Requirements

• Operational ownership for workplace experience and day to day facilities operations.
• Knowledge of critical facilities and an understanding of basic technical aspects of facilities management systems including HVAC, Critical Environments, Life Safety, Mech & Elec, BMS systems etc.
• Health & Safety Management including on site safe working environment, site walks, fire alarm tests, statutory regulations, occasional out of hours escalations/incidents as part of the ERT.
• Financial Management across the hard and soft opex budget, snack programs, events, and capex.
• Strong vendor management skills including service level agreements, standard operating procedures, key performance indicators and quality reporting focusing on improvement and value for money.
• Working in collaboration with internal business units to support and deliver on site events/EBCs etc.
• Management of front of house workplace experience in terms of brand management, incoming guests/partners/candidates including responsibility for front of house manual, occasional cover for reception and training of cover teams.
• Support and guide small works/refresh projects/occasional capex works with vendor partners.
• Active participation in the IHQ management team meetings.
• Induction and new hire orientation

• Fleet support vendor management (c600 vehicles across EMEA).
• PO creation, new hire fleet allocation, fleet renewal/termination and fleet allowance/fine queries.

• Visual Lease Database management.
• Internal lease process management including approval/signatory/lease binder process, tech accounting, 10Q reporting etc.
• Third party vendor management and support of EMEA APAC Savills lease admin and Regus/IWG.
• Desana and Regus account administration including employee set up/SharePoint/FAQs/training etc.

• Management of WX mailbox, MV mail and all on-off boarding messages globally.
• Admin support for Amsterdam office including PO creation, gym program and immigration letters.
• Cross functional collaborate IT, HR, Marketing, Procurement, Tech Accounting, Legal etc.