Job Summary and Business Objectives

The NetApp Business Insights leader plays a key role in leading analysis, insights, and recommendations that drive growth opportunities and organizational efficiency for Renewals and Customer Success. This role will be a strategic thought leader in the area of Customer Success and Renewal insights and project a clear and concise voice when it comes to data theories and business-critical metrics.

Activities and Responsibilities

• Lead responsibility for the development and delivery of business intelligence strategy for Renewals and Customer Success Management
• Use a range of data visualization and analysis techniques to present business insights that are both actionable and understandable to various internal and external stakeholders
• Use and apply insight from external resources that help shape business direction
• Work with various data owners to ensure data integrity, quality, accessibility, and applicability to end users
• Effectively lead a team of Business Analysts, aligned to critical business initiatives and desired outcomes
• Establish a cadence of interlocks with various business leaders such as Field leaders, GTM Operations, IT, Finance, and Business architecture across NetApp wholistically with the intent of collaboration, communication, and efficiency
• Own and develop the continuous improvement cycle for the company. Identify and track the priority areas for improvement

• Minimum of 12+ years overall experience, including 5+ years of relevant people management experience with direct reports required
• Excellent communicator, able to clearly identify and articulate key insights and recommendations to drive decision-making with Stakeholders at various levels
• Proficient analytical, planning, and execution skills with strong attention to detail
• Practical experience and knowledge of a range of quantitative and qualitative analytical tools, with examples of having produced recommendations that led to improvement
• An enthusiastic and flexible working attitude with a passion for metrics and quantitative analysis and a willingness to support others