Job Summary

As a NetApp Global Services Solution Center Project Manager you will be responsible for a variety of tasks focused on maintaining our internal operations while assisting the team to deliver improvement initiatives.

You will participate in providing project management services for internal operational programs from initiation through delivery. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Professional Service functions, with a focus on developing and documenting service delivery improvement projects.

Essential Functions

Project Managers are responsible for project management in the GSSC for internal operational programs. Specific responsibilities of the position include:

• Manage all project requests and related processes, including but not limited to scoping, stakeholder management, schedule negotiation
• Responsible for project status updates/meetings with project and leadership teams
• Collaborate across teams through project lifecycle to ensure successful delivery and positive customer outcomes
• Work closely with multiple cross functional teams, including customer delivery teams in each geo and our Centers of Excellence

• Report preparation for regular operational reviews as well as responding to ad hoc requests for reporting
• Documenting and maintaining operational processes
• Maintaining internal SharePoint content

• Strong oral and written communication skills.
• Ability to work collaboratively within a global team environment to meet aggressive goals and pre-defined measurement criteria.
• Strong aptitude for learning new technologies and applications
• Creative approach to problem solving.
• Program Management training or demonstrated experience.
• Good spreadsheet capability and other project management applications as required for reporting, project tracking, project checklists and project scheduling.
• Demonstrated ability to manage relationships and people.

• Overseeing project processes and procedures; monitoring the productivity and performance of project team.
• Ensuring adherence to project schedules and completion of project goals.
• Preparing reports for upper management regarding status of project.

• Responsibility:
  • The types of tasks this role will be responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

• Interaction:
  • This role will interact primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
  • General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities.
  • The ideal candidate will be an important contributor or lead on team projects

• A minimum of 2 years of experience is required. 3 to 5 years of experience is preferred.
• A Bachelor of Science Degree in Electrical Engineering or Computer Science, or related field; or equivalent experience is required.
• Foundational Project Management certification