Job Summary

The NGS Project Manager combines strong analytical and technical competencies to deliver the highest level of Install Base optimization recommendations to NetApp sales teams.

This role will work on the assigned Account/Installed base and collaborate with respective Client Executives and other Account team members by generating and analyzing lead generation opportunities on Adoption, Add Ons and Tech refresh, preparing customer facing review material, cross-referencing best practice recommendations. If a requirement arises, this resource would be needed to review customer requirements and provide necessary guidance and suggestions on the generated opportunity and is critical to NetApp's continued success to retain and renew its products and technologies

• End to end knowledge on NetApp portfolio to map customers' existing investments and work alongside sales teams
• Ability to identify potential renewal opportunities, assess data points, analyze and convert them to business leads
• Accelerate onboarding process - get the customers adopt the product/technology in minimum time from registration
• Drive account expansion with contextual offers and growing lifetime value
• Map customer success journeys
• Building and implementing the customer Install base success playbook and SOPs
• Partner with sales teams to understand customer needs and user insights
  Provide informed strategic planning with respect to storage lifecycle program and other add-ons to customer plans
• Maintain customer install base information in NetApp system of record up to date.

• Basic understanding on data storage infrastructure, preferably NetApp portfolio
• Excellent written and verbal communication skills
• Eye to detail
• Work hour requirements dependent on customer time zone alignment.
• Strong Microsoft Office skills (Excel, PowerPoint ...)
• Ability to manage high-pressure situations, stay focused on the right priority and effectively handle time-management.
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
• Able to work as buddy for new hires, coach on standard job tasks.
• Able to participate and contribute in cross-functional team meetings and subject matter expert teams.

• 2-3 years of relevant experience is preferred.
• A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.
• Prior experience in a support role, preferably with a customer success background would be desired.