Job Summary

As a FEDERAL Customer Success Manager (CSM) at NetApp US Public Sector, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business and sales outcomes for our valued clients. By driving deep value realization, fostering strong customer and partner relationships, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success.

As a Customer Success Manager, Your Responsibilities Include:

• Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
• Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
• Conduct health insight meetings with customers to assess experience with their NetApp solutions, address challenges, and identify areas for improvement
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value in their current and next NetApp purchase
• Maintain the customer inventory of assets & services while identifying/qualifying opportunities to modernize, expand, replace, or optimize their environments.
• Work closely with Sales, Support, and other Technical teams and Subject Matter Experts to ensure an exceptional customer experience and drive the customer success strategy to the next phase of the sales cycle.
• Ability to work with and understand the complexities of our US Public Sector FED customers. This includes an understanding of contracting vehicles, procurement practices and compliance and regulation requirements. Must be a US Citizen living in the United States.

• US Citizen on US Soil is mandatory
• Strong communicator and with emotional intelligence (EQ) to build relationships. Including written and verbal communication skills.
• Track record of working successfully with partners and customers to achieve desired targets.
• Capable of handling multiple tasks, ability to prioritize activities and respond promptly.
• Technical proficiency (willingness to learn) to understand customer language and articulate the value of NetApp Solutions.
• Proven ability to work in a team environment working towards company assigned targets.
• Must be able to demonstrate proficiency in presentation and negotiation skills.
• Must be a self-starter.
• Skilled in data analysis, providing actionable insights, making recommendations and identifying new opportunities for growth.
• Proficiency in MS Office required, Excel as focus; experience with Salesforce, and Tableau is a plus.
• Willingness to move for career opportunities preferred.

• A Bachelor of Business Administration, or a related, or relevant field-based or sales experience is essential.
• Minimum of 5+ years of applicable professional customer-facing experience is required (Customer Success, Customer Support and Account Management)