Workforce Management Analyst I

Overview

Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business. Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned business needs with latitude for discretion. Provide guidance and advice to management on the most efficient use of workforce resources to obtain positive and measurable results. Perform moderately complex workforce management functions under supervision. The ideal candidate is conscientious, detail-oriented, and a team player with high learning agility and the desire to combine theory and best practices with practical, hands-on experience.

• To support the Enterprise Technology Services (ETS) Talent Development and Communication (TD&C) team with Active Position Management.
• Utilize Technology Resource Management systems, specifically Active Position Management (APM), to strategically and effectively provide FTE and contingent labor resources as well as assess, identify, and deploy individuals and skillsets for critical roles
• Partner with HR to facilitate Succession Planning Workshops for critical positions & high growth areas across ETS
• Partner with the Talent Acquisition team to recruit top talent to build optimal talent pipeline
• Collect, identify, review and analyze workforce data to determine current status, historical trends, and efficiency of operations
• Obtain quantitative and qualitative workforce data to analyze, determine, and promote data driven decisions
• Conduct impact analyses to make effective recommendations based on various staffing requests, schedule changes, and/or budget considerations
• Support the creation and support of Job Shadows and Rotations to develop cross-functional skills across ETS.
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Provide guidance and advice to management on the most effective and efficient use of the workforce to obtain measurable business improvements
• Develop, recommend and document adjustments to workflow to streamline processes
• Ensure the implementation of new and enhanced processe
• Perform other duties as assigned

• Familiarity with Human Resources, Strategic Workforce Planning, Industrial Organizational Psychology or similar
• Familiarity with workforce management tools, techniques, and methods
• Exposure to workforce management projects and/or initiatives
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Exposure to responding effectively to highly sensitive, complex and/or urgent member/customer requests
• Exposure to applications/systems analysis, workflow or procedural analysis
• Ability to work independently and in a team environment
• Basic organizational, planning, and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic research, analytical, and problem solving skills
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Effective verbal and written communication skills
• Bachelor's Degree in Business Administration, Industrial/Organizational Psychology, Human Resources, or the equivalent combination of training, education, and experience