Overview

To provide assistance and aid in the formulating of user-centered design strategies and solutions for digital experiences and initiatives using consumer insights and inputs gathered from research, psychology, and user experience (UX) best practices. Change agent within organization. To assist peers with research and design thinking workshops. Works under supervision from higher level peers and/or leadership on moderately complex projects and analysis.

Responsibilities

• Aid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategists
• Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
• Apply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research in support of projects to formulate digital solutions
• Assist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems and deliver results
• Assist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contexts
• Assist with defining project objectives - vision and strategy
• Build relationships that help the user experience design definition effort succeed
• Collect and assimilate customer data to assist with guiding user experience and design strategies
• Originate new concepts, strategies or innovative approaches to user experiences and designs
• Participate in the development and maintenance of experience and journey maps throughout life cycle of projects
• Participate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross functional teams and leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tactics
• Support basic to moderately complex projects and research initiatives within the business unit and/or across the organization
• Support user experience teams with assignments across work streams
• Other duties as assigned

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience interpreting requirements into executable design solutions
• Working knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blue prints
• Working knowledge of and/or experience with design thinking principles and techniques
• Working knowledge of agile methodologies
• Working knowledge of best practices for web and mobile-based content, tools, and forms
• Working knowledge of design fundamentals, such as color theory, typography and composition
• Working knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing
• Working knowledge of user centered design principles, visual design, user behavior and interaction models
• Effective cross-group collaboration and persuasion skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill in using data communications and storage
• Effective skill maintaining accuracy with attention to detail while meeting deadlines
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

• Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
• Knowledge of web, mobile and application design
• Human Factors Institute Certified Analyst
• Design Thinking Certification