Overview

To provide oversight and coordination of mortgage loan origination for purchases and refinances for a particular section of Mortgage Production/Field Mortgage. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Supervise section team members and activities.

Responsibilities

• Supervise and direct operations to ensure production goals, service level agreements and corporate objectives are met
• Identify, initiate, and drive change strategies to improve departmental efficiencies
• Collaborate with various levels of staff as well as processing/closing teams to ensure purchase and refinance loans are closed expeditiously with appropriate documentation
• Review and evaluate mortgage purchase and refinance loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, performing file audits, as needed to confirm viable loan applications (income, asset, credit, etc.)
• Review loan files for accuracy of estimated closing costs and initial loan rate / point structure
• Audit for SLA, accuracy, and documentation completion for "Green Light" transfer to PC team
• Provide assistance and direction on complex/unique or unusual loans
• Resolve escalated member issues and problems
• Train team members and/or peers on functional processes and procedures
• Ensure compliance with documentation and disclosure requirements
• Identify and resolve issues with closing attorney/agent, realtor, or other related party
• Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements for purchases and refinances
• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
• Monitor daily production reports, for "action items", driving purchase and refinance loan production and staff work volume; adjust assignments to meet fluctuating workload
• Assist with marketing efforts and promotional activities for members and real estate
• professionals through financial presentations, real estate organizations and other local events
• Perform supervisory/managerial responsibilities:

• Act as Manager in the incumbent's absence
• Supervise daily activities, coach, counsel, and document employee performance
• Prepare and conduct and review performance appraisals
• Lead recruiting efforts for effective selection of new section team members
• Ensure compliance with all HR related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Direct ongoing training for staff; coach, evaluate, and provide corrective guidance; provide regular feedback to staff on their performance based upon key performance indicators; evaluate training to ascertain effectiveness
• Provide input on budget requirements for Annual Financial Plan
• Ensure efficiency of operations, identify operational issues, and make recommendations for improvement

• Working knowledge of Navy Federal mortgage products, services, programs, policies, and procedures
• Working knowledge of conventional, FHA, VA loans & RESPA guidelines
• Experience working in a high volume, fast paced environment
• Experience in compliance analysis
• Experience in leading, guiding, and mentoring others
• Ability to interpret and apply regulations, instructions, and procedures
• If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective organizational, planning and time management skills

• Working knowledge of Navy Federal products, services, programs, policies, and procedures Bank Secrecy Section
• Familiarity with financial institution and mortgage lending practices, principles, and regulations
• Working knowledge of Navy Federal mortgage products, services, programs, policies, and procedures
• Bachelor's Degree in Business Administration or the equivalent combination of training, education, and experience