Senior Experience Analyst (Employee Experience)

Overview

To take a highly advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our employees' needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences for employees.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

• Assist in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
• Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for employees
• Research, identify and analyze the needs and experiences of our employees
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and "executive-ready" presentations
• Serve as an agent of change, looking for new ways to solve employee problems and collaborate as a team
• Perform complex and advanced market analysis including emerging trends in employee needs to identify challenges and opportunities
• Collaborate with team members, stakeholders, and business units across the credit union, and regularly engage on the journey vision
• Proactively sizes opportunities within people programs and strategies for potential improvements
• Engages in strategic decision making, being able to push back and propose initiatives based in data
• Know the key metrics to be measured and how to measure them
• Produce data-driven analysis to substantiate hypotheses
• Conduct competitive reviews and benchmarking
• Assist management with integrating usability studies, user research, and market analysis to into employee programs and strategies
• Analyze surveys and other empirical data and how that relates to key employee needs to make recommendations regarding employee programs and strategies
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the employee experience team and employee listening strategy
• Perform other related duties as required

• Advanced knowledge of analytics, user experience design and business impact
• Business acumen with demonstrated ability to leverage expertise with credibility and impact
• Significant experience in analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Working knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
• Experience working in an agile environment
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Expert analytical and research skills along with experience working with data in a highly analytic environment
• Advanced skill delivering effective presentations to groups of various sizes
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards

• Background in technology or entrepreneurship
• Advanced knowledge of credit union operations/processes and procedures
• Bachelor's Degree in Information Technology, Strategy or other related field