Overview

To ensure that mortgage and equity loan documents are complete and accurate according to GNMA, FNMA, FHLMC, VA, FHA, federal, state, investor, and NFCU guidelines and requirements. To review critical documents for accuracy in order to validate lien position and saleability of the loan. Coordinate changes, revisions, and corrections with other mortgage staff, closing agents, and vendors. Record, track, and monitor documentation issues and productivity. Level I: Work under moderate supervision

Responsibilities

• Ensure investor-mandated documentation requirements are met by performing the GNMA and private investor pool final certification process
• Contact key external third parties (e.g., county courthouses, settlement attorneys, title companies, and government agencies) to facilitate the correction and delivery of critical documents
• Monitor and prioritize assigned pipeline of GNMA and private investor pools based on investor-mandated final certification deadlines ,and provides weekly document status updates to Secondary
• Package and ship critical documents to third party custodians to obtain final pool certification
• Complete Equity Reviews & Re-Records on Deeds of Trust and Final Title policies
• Review scanned mortgage documentation and index the image into the appropriate document type
• Coordinate with external vendors and internal business units to correct erroneous information supervision
• Document identified issues; update documentation as issues are resolved
• Resolve escalated member issues and problems
• Determine whether mortgage and equity loan documents conform to stated guidelines and requirements
• Examine booked loans to follow up on loans not yet received for review
• File claims with title insurers regarding insured matters to confirm lien position
• Research, analyze, and resolve issues related to documentation
• Review system of record for tax discrepancies and enter tasks for identified issues
• Validate daily reports to track loans received and imaged for review
• Deliver government loans that are in pools to the Comptroller
• Examine mortgage loan exception files and follow up on escrow completions
• Verify timely receipt of final inspection and release of funds to appropriate party
• Perform other related duties as assigned

• Exposure to mortgage lending principles, concepts and practices including mortgage processing, servicing and underwriting
• Exposure to reviewing/analyzing loans for compliance with Federal/state/county/NCUA/ laws, regulations and policies
• Familiarity with mortgage/equity loan processing, closing, and documentation requirements and regulations
• Familiarity with financial and credit transaction documentation processes
• Experience in an accounting or banking operation, preferably dealing with payments, transactions, and balancing
• Experience in member/customer service preferably in a call center/retail banking/financial institution
• Familiarity with financial institution and lending practices, principles and regulations
• Ability to work independently and in a team environment
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in working with all levels of staff, management, stakeholders, vendors
• Ability to work effectively and efficiently with automated systems
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill reviewing documents for errors, inconsistencies or missing information
• Effective research, analytical, and problem solving skills
• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective organizational, planning and time management skills
• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully
• Effective verbal and written communication skills
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective word processing and spreadsheet software skills

• Familiarity with NFCU mortgage products, services, programs, policies and procedures