Overview

To plan, direct, and manage the functions of a multi-location full spectrum training team responsible for developing and delivering risk training programs throughout Navy Federal. Collaborate with partners within Enterprise Risk and the First Line of Defense to create training solutions to identify and close knowledge gaps in the risk community and improve comprehension and judgment skills in risk practitioners. Promote a strong risk culture through the development and implementation of a Risk Talent and Development strategy. Work to deepen the understanding of first-line employees of risks within their responsibilities and providing the second line of defense resources to deepen their understanding of the risk ecosystem and promote risk accountability at all levels.

• Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
• Influence the development of Department objectives and long range goals
• Collaborate with stakeholders within Enterprise Risk and the First Line of Defense to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
• Collaborate with stakeholders to oversee and manage Navy Federal Risk Community of Practice
• Align branch strategic plan and initiatives with corporate strategy and strategic plans
• Collaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modality
• Manage communication functions per department guidelines
• Serve as consultant to management in analyzing training programs and establishing standards
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
• Provide overall leadership to large strategic projects or programs
• Serve as point of contact for responding to escalated inquiries from staff and management
• Manage multiple projects under tight deadlines across a broad variety of product categories and audiences
• Act as an advocate and spokesperson for training to upper management, across the organization and through professional networks
• Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions
• Determine and recommend the best internal and/or vendor-provided learning solutions
• Interpret, execute and recommend modifications to organization policies
• Collaborate with upper leadership in determining overall structure of the Training Branch
• Collaborate with other business units to analyze and improve procedures, processes and resolve problems
• Determine and establish Organizational Communication and Messaging strategies to meet business needs
• Perform supervisory/managerial responsibilities
  • Set direction to ensure goals and objectives align with corporate and division strategy
  • Select management and other key personnel; oversee talent development/succession planning
  • Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
  • Oversee the preparation and execution of department/division AFP
  • Manage merit pay in accordance with specified objectives and guidelines
• Perform other duties as assigned

• Bachelor's Degree in Finance Risk Management, Business Administration or a related field, or the equivalent combination of education, training and experience
• Proven leadership experience with a track record of managing team effectively
• Strong understanding of risk management principles and the 3LOD framework
• Ability to develop strategies to address highly complex and sensitive business issues
• Significant experience in leading, guiding and mentoring others
• Significant experience working with all levels of staff, management, stakeholders, vendors
• Significant experience collaborating across organizational boundaries
• Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Ability to compile, organize and present information clearly and concisely
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience working with cross-functional teams and leading projects
• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill in results-oriented leadership in a challenging environment
• Advanced skill resolving conflicting requests and meeting changing requirements
• Expert skill exercising initiative and using good judgment to make sound decisions
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced skill to successfully influence, lead and/or guide others towards goals
• Expert organizational, planning and time management skills
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
• Expert verbal and written communication skills

• Master's Degree in Finance Risk Management, Business Administration or a related field
• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Working knowledge of banking/financial industry trends, products and services
• Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
• NAFCU Certified Risk Manager certification (NCRM) certification
• 5+ years of experience in risk management within a financial institution