Manager, Investment Services

Overview

To manage, plan and control the Investment Services operations of Navy Federal Financial Groups' (NFFG) affiliate Navy Federal Investment Services (NFIS) for designated geographic areas and distribution channels. To ensure optimum fiduciary management of client assets, maximum revenue growth and client satisfaction while meeting Navy Federal, NFFG and subsidiary standards and regulatory compliance requirements.

Responsibilities

• Manages the operations of Investment services operations to include NFFG affiliate Field Advisors while meeting NFFG and subsidiary, industry, and regulatory compliance requirements.
  • Manages and controls the functions of a geographic Investment Services distribution channel operation to ensure business development and retention activities and transactions are timely, accurately sourced/completed to achieve revenue growth while maintaining maximum client/member satisfaction
  • Oversees NFFG inbound/outbound business development and retention performance, servicing and related marketing activities
  • Conducts site visits to monitor business progress, financial planning process reviews and resolves operation and/or compliance issues
  • Manages business development activities for NFFG FAs to include, but not limited to: pipeline, member acquisition, marketing, seminars, call list tracking etc.
  • Researches and conducts due diligence and review of new and existing products
  • Develops member acquisition guidelines and best practices for product usage, geographic member penetration strategies, and communicates changes to staff
  • Leads member satisfaction efforts by regularly monitoring survey data, membership communications to management/field staff, and researching/developing effective and timely/appropriate responses/solutions to member service inquiries and concerns
  • Builds productive and collaborative relationships with appropriate NFCU Branch Operations (regional and branch) and Credit Union Channels to increase support of NFFG business development efforts
  • Develops, analyzes and reports summary statistics on member acquisition and processing efficiency performance against strategic business and growth plans for senior management assessment
  • Promotes business development ideas and training throughout the NFFG organization
• Manages NFIS Financial Planning Supervision and regulatory oversight of field production.

• Acts as primary Supervisory Principal for registered representatives by approving new accounts, trades and processing activities
• Assists operation/compliance departments in monitoring NFIS registered/licensed representatives' and compliance with NFIS policies/procedures and industry regulations
• Remains current on changes within the legal, regulatory, economic, competitive and technological environments affecting trust, financial planning services and product offerings
• Participates and collaborates with internal and external regulatory audits by FINRA, Securities and Exchange Commission (SEC) etc. and ensures all account acquisition processes and policies to include documentation of client suitability and account records meet regulatory compliance requirements

• Thorough knowledge of Investment Advisory and broker/dealer operations and related FINRA, NASAA and SEC etc. regulations governing operations and fiduciary responsibilities
• Previous experience in a leadership position in the financial industry, preferably managing registered representatives
• Proven experience producing results, achieving business objectives and making sound judgment and decisions
• Experience with business development and incentive plan design and achieving plan objectives
• Experience with educational and training programs of a business development organization
• Willingness to pursue CFP, ChFC, or CLU or other relevant industry designation after one year of successful employment
• Proficiency with PC applications software tools e.g. spreadsheet, database, processing applications, and financial analysis tools.
• Life/Health Insurance License
• FINRA Registration: Series 7, 24, 63, 65/66 minimum. Ability to obtain Series 53 within 120days
• Willingness to pursue CFP, ChFC, or CLU or other relevant industry designation after one year of successful employment
• Experience demonstrating effective negotiation, motivation and persuasion skills with all levels of management, staff and clients
• Strong research, analytical, and problem solving skills
• Highly effective oral, written and interpersonal communication skills
• Effective presentation skills to communicate clear and concise reports, analyses and conclusions
• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

• Desired - Familiarity with Navy Federal objectives, functions and policies
• Desired - Bachelor's Degree in business, Finance, Insurance, Management or Marketing
• Desired - CFP, ChFC, or CLU designation or working toward the completion of one of these programs