Manager I, Systems Engineering

Overview

To serve as provider and subject matter expert (SME) for an assigned area delivering service to the organization. To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service.

The Manager I will oversee services with medium to high complexity and/or low to medium maturity (Service impact - medium breadth and depth). Blend of well-defined and new services with planned re-engineering in process or planned. They will work with limited input and direction from the Technical Product Owner. Will partner with Vendor Management Office to participate in contract analysis and competitive market assessment of potential vendor solutions.

• Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices
• Partner with Principal Engineers to determine and define the technical architecture required to implement and support the Service
• Drives forward, monitors execution activities, and manages all assigned projects, partnering with internal teams, business, and technology partners, to ensure successful implementation
• Works with team throughout execution to raise and resolve issues, escalating as necessary
• Monitors budgets for assigned projects and works with team to understand issues
• Evaluates the performance and trends of assigned services to customers, including the defined Objectives and Key Results (OKR) of the department and works with team to ensure desired metrics are achieved
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Ensure effective and efficient allocation of staff resources to service projects and initiatives by scoping out length and duration of projects
• Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high-quality resources
• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions
• Partner with Enterprise Technology Services (ETS) Resource and Vendor Managers to ensure that the right resources (skills, competencies) are available and obtainable
• Provide constructive and actionable feedback to resources, and Vendor Managers to ensure expected performance and satisfy department objectives
• Ensures compliance with Navy Federal's ETS standards, practices, and processes
• Ensure clear, concise, and effective communication with stakeholders
• Performs Resource Management duties:
  • Establish performance goals and priorities
  • Prepare, conduct, and review performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
• Perform other related duties as assigned

• Bachelor's or equivalent experience and certifications in Computer Science, Systems Engineering, or Software Management
• Exposure to leading, guiding, and coaching professional staff
• Exposure to resource allocation and management
• Exposure to managing personnel and information technology resources
• Experience with Service Now and Microsoft™ Azure® DevOps
• Effective verbal and written communication skills
• Effective research, analytical, and problem-solving skills
• Effective in producing desired results and achieving goals and objectives
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Effective in presenting findings, conclusions, alternatives, and information clearly and concisely
• Working knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, Scrum, SAFe, etc.
• Effective skill in relationship building, negotiation, and facilitation

• Knowledge of NFCU operations, processes, and procedures