Overview

Plan, install, and/or support ETSequipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Lead complex/difficult tasks of considerable scope and latitude requiring advanced analysis.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Train team members and/or peers on functional processes and procedures
• Develop, test and implement systems and equipment; document results
• Evaluate, select and adapt standard techniques, procedures and criteria
• Full life-cycle project management

• Establish and lead project teams
• Develop project plan/scope/schedule/cost/communications
• Procure and/or manage resources/timelines/deadlines/quality
• Risk, Issue and Change management
• Ensure successful project implementation
• Considerable scope of responsibility

• Significant experience in Network Engineering/ Network Operations
• Significant knowledge of Routers, switches, firewalls, and Wireless access points
• Experience supporting oversees locations
• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in leading, guiding and mentoring others
• Significant experience in presenting technical solutions and/or recommendations
• Advanced knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Advanced knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced skill in diagnosing and troubleshooting issues
• Advanced skill making effective presentations to groups of various sizes
• Advanced verbal and written communication skills
• Bachelor's degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience