Overview

The Enterprise Change Manager will report into the Enterprise Change Management team and be assigned to support one or more transformational initiatives associated with Navy Federal's Enterprise Strategy/priorities. The Enterprise Change Manager will design, develop and deploy organizational change management (OCM) strategies/solutions to drive adoption of the change. This includes facilitating activities such as identification, validation and planning around stakeholder needs/concerns, organizational change impacts, and mitigation of people-related risks associated with complex, large-scale change, as well as delivering targeted change plans and tactics such as communications, training, coaching, business readiness, sponsorship support, resistance management and rewards/recognition. The Enterprise Change Manager will collaborate closely with Leaders, Change Managers and project team members to coordinate plans and address dependencies across enterprise initiatives, projects or workstreams. The Enterprise Change Manager is a proactive self-starter, effective in both team settings and as an individual contributor and is flexible and adaptable to pivot to meet the evolving needs of the initiative.

• Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives
• Develop, implement and maintain organizational change management model and methodology.
• Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management, and stakeholder.
• Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes.
• Develop and lead actionable and targeted organizational change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans.
• Manage and direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases.
• Lead business needs/impact assessment and alignment with organizational objectives.
• Evaluate and measures effectiveness of internal communications and training plans.
• Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization, and proficiency of individual and organization-wide changes.
• Identify resistance and performance gaps to develop, recommend and implement corrective actions.
• Collaborate with Senior Executives and management to implement OCM and communications objectives.
• Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives.
• Compile, research, and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis.
• Perform other related duties as assigned

• Significant experience in implementing major components of large-scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment.
• Extensive experience in managing projects from creation through execution and evaluation
• Effective in exercising initiative, producing desired results and achieving objectives.
• Extensive Experience in working with all levels of staff, management, stakeholders, vendors
• Broad and enterprise-wide view of the business and its relationships to Information Technology.
• Significant experience in leading, guiding, and mentoring others.
• Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management.
• Effective in the use of PCs and related software packages
• Advanced research, analytical and problem-solving skills
• Expert skill in translating information and developing insights
• Expert verbal and written communication skills
• Bachelor's Degree in Business Administration, Computer Science, Organizational Development or related field, or the equivalent combination of education, training or experience.
• Master's Degree in Business Administration, Organizational Development or related field or the equivalent combination of education, training or experience.
• Prosci Certification.

• Previous experience with technology organizations.
• Demonstrated experience doing business cases and cost analysis.
• Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars