• Manage employee experience programs with iterative and continuous improvements that shape the future workforce and bolsters commitment to listening and responding to employee concerns
• Develop change management strategies, tools, training materials and resources to help leaders successfully implement and drive results that support effectiveness and the overall employee experience
• Support and present to executive leadership messages that reinforce programs, initiatives, culture, morale boosters, and reporting on employee satisfaction using the latest data
• Analyze and share insights on leadership performance trends from sources such as but not limited to annual Enterprise Engagement Survey, Leader 180 Program, Engagement Champion Program, and branch-level surveys to senior leaders
• Leverage data and industry insights to recommend improvements to processes impacting the employee experience
• Determine leadership development opportunities and collaborate with business partners to support employee engagement and retention activities
• Drive employee engagement by identifying opportunities to collect employee feedback, glean insights, share key themes with senior leadership, and partner on a variety of initiatives
• Support enterprise-level recognition platforms, advance and maintain scalable, recognition programs/opportunities
• Regularly report key data, program activities, and achievement metrics to senior leadership
• Train and support company leaders on engagement, retention, onboarding/off boarding (employee lifecycle)
• Facilitate employee experience planning and knowledge sessions with managers and supervisors
• Nurture a forward-looking, optimistic, internal culture and winning vision to keep employees connected to Navy Federal's culture and Navy Federal's current strategic goals
• Perform other duties as assigned

Qualifications

• Innovative thinker, proactive mindset and enthusiastic
• Excellent communication and organizational skills
• Proven track record in leading and managing change
• Ability to effectively define, communicate and promote cultural change
• A genuine and heartfelt passion for people and their experience of work
• Ability to address sensitive information and difficult situations with tact, discretion, and confidentiality
• Demonstrated ability to leverage data/metrics to measure program effectiveness and identify areas of opportunity
• Experience and skill with digital collaboration tools and Microsoft Office Suite and SharePoint
• Demonstrated ability to work with people at all levels from hands-on operational workforces to senior stakeholders
• Experience leading or delivering employee engagement activities that feature a strong element of employee voice
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Experience researching, compiling, and documenting data, business processes, and workflows
• Experience in market/consumer research, project management, and analysis of strategic planning initiatives
• Effective in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Experience in managing multiple priorities independently and/or in a team environment
• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely
• Knowledge of project lifecycles and management methodologies
• Desired: Experience in user experience/market/consumer research, project management, and analysis
• Desired: Well-versed in both qualitative and quantitative methodologies
• Desired: Experience with data cleaning, sampling, screening, and the recruitment process
• Desired: Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
• Desired: Expert use of Mural (virtual white-board)
• Desired: Expert use of Qualtrics (survey tool)
• Desired: Experience with statistical software such as SPSS, R, JMP
• Desired: Experience facilitating workshops and co-design sessions
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
• Bachelor's degree or equivalent work experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.