DoD SkillBridge Fellowship – Mortgage Loan Officer (Dallas/Fort Worth)

Overview

TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

• Analyze referred loans for areas of concern and determine proper course of action (e.g., obtain explanations for derogatory credit)
• Determine and advise members on approved loan conditions and documentation requirements
• Ensure progress and inclusion of required mortgage processing information (e.g., verifications of employment, assets, income and liabilities, appraisal reports, Navy Federal and investor requirements, etc.)
• Maintain contact with the member, Realtor and/or seller during the entire loan process
• Monitor mortgage loan process and ensure compliance with Federal laws, as well as Navy Federal, NCUA and secondary market practices, guidelines, and regulations
• Request and obtain documentation needed and forward to Mortgage Processor
• Respond to inquiries about mortgage applications, processing status, problems, and concerns
• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
• Take first mortgage loan applications via face-to-face interview, mail, and telephone
• Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints
• Respond to inquiries and resolve any issues concerning the processing of applications
• Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required
• Perform other duties as assigned

• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Ability to work effectively and efficiently with automated systems
• Effective database and presentation software skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
• Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective word processing and spreadsheet software skills

• Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
• Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
• Familiarity with accounting, credit, and/or lending principles and techniques
• Exposure to lending application and approval process
• Familiarity with mortgage lending concepts and principles
• Familiarity with banking/financial industry standards and practices