Director, Enterprise and Operational Risk (Technology Risk)

Overview

Lead a team of Second Line of Defense Risk specialists and act as a thought leader working across the enterprise to develop and implement enterprise risk management practices, components, and framework. Partner with business units to drive operational and strategic direction to improve enterprise operational risk management, risk governance, and reporting in accordance with risk management and technology standards. Develop, implement, and manage enterprise risk management processes to enhance effectiveness and ensure alignment with key enterprise objectives and corporate strategy. Lead and manage the risk evaluation and assessment of technology, business products and services. Act as a liaison with Navy Federal business units to reduce and mitigate operational risk.

• Develop enterprise risk management (ERM) methodologies and framework to drive consistency in analyzing, reporting, and governing enterprise risks
• Contribute to development and evolution of Navy Federal's risk appetite framework, including KRI/KPI reporting and governance.
• Work with 1LOD partners to validate risk processes and practices that impact the overall risk posture
• Provide guidance and support as a subject matter expert: assist business units with developing organizational capabilities and increasing value through effective risk management
• Partner with business and support areas to ensure risk management processes are effective and representative of best practices
• Use analytical skills to conduct risk process improvement, design & drive process excellence and optimization efforts to mature the program
• Develop processes to analyze, document and monitor risk decisions for products and services and ensure thorough consideration of risk and value in accordance with risk appetite
• Apply operational risk disciplines to identify, assess, mitigate, and/or avoid losses resulting from inadequate or failed internal controls or external events
• Create and prepare status reports on key risk related initiatives and risk assessment summaries and action plans for presentation to senior executives, board sub-committees and regulators
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Ensure risk management practices and standards are embedded within operations across the organization and provide guidance for developing and implementing business unit self-assessment processes
• Serve on teams and task groups for key risk initiatives across the organization
• Lead and support development of enterprise-wide training to drive awareness and a culture of effective risk management
• Manage and maintain inventory of significant risks and monitor associated action plans
• Provide materials for the Enterprise Risk Management Committee and other committees as needed
• Perform supervisory/managerial responsibilities
• Set direction to ensure goals and objectives align with corporate and division strategy
• Select key personnel; oversee talent development and ensure skilled staffing
• Develop, mentor, and counsel staff
• Establish performance goals and priorities
• Prepare, conduct, and review performance appraisals
• Contribute to Annual Financial Plan (AFP) process
• Ensure efficiency of operations
• Perform other duties as assigned

• Expert knowledge of operational risk management
• Expert in process mapping, risk taxonomy, risk monitoring and reporting relevant risk areas in Technology and Operations Risk Management
• Extensive experience developing and delivering presentations to executive management
• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience managing and leading professional employees, consultants, and contractors
• Advanced thought leadership providing vision and strategic thinking on decisions/issues
• Advanced knowledge and understanding of strategic elements involving financial, operational, technical, and regulatory environments
• Superior organizational, planning, and time management skills
• Strong skill influencing and building consensus with business partners
• Strong interpersonal, verbal, and written communication skills
• Advanced skill in constructive criticism, feedback, and solutions to drive desired performance and achieve goals
• Advanced analytical thinking skills to include summarizing information and clearly identifying key patterns, outcomes, and relationships of business processes and functions
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Ability to adapt and use new technologies and advanced word processing, spreadsheet, and data querying skills
• Bachelor's degree in related field or the equivalent combination of experience, education, and training

• Risk management and other technology related certifications (eg: CISA, CISM, CRISC, CISSP and cloud security related certifications)
• Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Experience with credit union financials and/or NCUA regulations
• Master's degree or other advanced degree in a related field, or the equivalent combination of training, education, and experience