Overview

The Digital Engineering team delivers innovative member and team member experiences that leverage the latest technologies in cloud native development leveraging agile software methodologies. The Digital Engineering team is responsible for building modern web and mobile applications to implement a complete UI and backend to serve 10+ million members and team members.

As a Digital Engineering Anchor (Performance Testing Lead), you will be responsible for overseeing the end-to-end load & performance testing activities across multiple initiatives in the Digital realm. This role involves mentoring a team of performance test engineers, developing, and implementing performance testing strategies, and ensuring that all digital capabilities meet load & performance needs prior to deployment. The Performance Testing Lead plays a vital role in optimizing system performance, mitigating risks, and ensuring a smooth user experience by identifying and addressing potential performance issues early in the agile development process.

• Assist with leading test engineers, by providing mentorship and guidance on daily task and activities.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement within the performance testing team.
• Assist with allocating/identifying resources effectively across projects to ensure timely completion of performance testing activities.
• Develop and implement comprehensive performance testing strategies that align with project and business objectives.
• Work closely with business units, developers, and quality assurance teams to integrate performance testing into the software development lifecycle (SDLC).
• Define performance test objectives, scope, and acceptance criteria for each project, ensuring clarity and alignment with stakeholders.
• Oversee the design, development, and execution of performance test scripts and scenarios, ensuring they accurately simulate real-world usage.
• Ensure thorough coverage of performance tests, including load, stress, endurance, and scalability testing.
• Review and approve test plans, ensuring they meet the necessary standards and requirements.
• Analyze performance test results to identify bottlenecks, inefficiencies, and other performance- related issues and collaborate with developers on implementing solutions that improve system performance.
• Coordinate with operational teams when performance issues are discovered in production environments to identify further refinements to ongoing testing strategy.
• Prepare detailed reports on performance testing activities, results, and recommendations, presenting them to stakeholders in a clear and actionable manner.
• Ensure proper documentation of all performance testing processes, methodologies, and results for future reference and audit purposes.
• Maintain and update performance testing metrics and KPIs to track progress and improvements over time.
• Develop and maintain performance testing frameworks, ensuring they are scalable and adaptable to changing project requirements.
• Standardize performance testing processes and best practices across the team to ensure consistency and efficiency.
• Drive continuous improvement initiatives within the performance testing function, identifying opportunities to enhance testing efficiency and effectiveness.
• Provide training and development opportunities for the performance testing team to ensure they are equipped with the necessary skills and knowledge.
• Serve as the primary point of contact for all performance testing-related activities, collaborating with various stakeholders to ensure alignment and understanding.
• Communicate performance testing results, risks, and recommendations to project stakeholders, including senior management, in a clear and concise manner.

• 5+ years hands-on experience in performance testing. 5+ years hands-on experience in software testing.
• Excellent communication and stakeholder management skills, with the ability to convey technical concepts to non-technical audiences.
• Experience in working with cloud-based environments and performance testing in both on- premises and cloud settings.
• Extensive experience in performance testing, with a solid background in software development and quality assurance.
• Extensive knowledge in monitoring performance of applications using observability platforms.
• Extensive knowledge of DevOps, automated testing, and script development with NeoLoad and/or LoadRunner to performance test non-functional behaviors of applications.
• Extensive knowledge of the software testing lifecycle.
• In-depth knowledge of performance testing tools (e.g., JMeter, LoadRunner, Neoload), scripting languages, and mocking frameworks.
• Knowledge of CI/CD pipelines and how performance testing integrates with them. Proficient working in Azure DevOps.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex performance issues.
• Strong knowledge in functional, regression, and performance automation testing for the highly structural and complex systems.
• Strong knowledge of JAVA/ Javascript programming language.
• Strong project management skills, with the ability to manage multiple priorities and deliverables in a fast-paced environment.
• Bachelor's degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience.