Overview

Establish and lead the Crisis Management Command Center (CMCC) at Navy Federal Credit Union. Responsible for coordinating the organization's response to crises, ensuring preparedness, and leading the team in developing and executing crisis management strategies. To drive horizontal collaboration across teams.

Responsibilities

• Design and implement the operational framework of the CMCC, including protocols, communication strategies, and crisis response plans.
• Serve as the central point of contact during crises, leading the coordination of response efforts across all departments. During an incident, responsibilities include activating crisis management teams, facilitating meetings, coordinating activities and communication across the credit union, and interacting with all levels of management including regular communication with the executives.
• Partner with stakeholders across the organization to conduct regular assessments of potential risks and crises that may impact the organization, developing strategies to mitigate those risks.
• Develop and oversee training programs and simulation exercises to prepare staff for potential crises, ensuring effective response and recovery processes.
• Coordinate collaboration with internal and external stakeholders, including regulatory bodies, law enforcement, and other relevant entities, to ensure a coordinated response.
• Evaluate and refine crisis management processes and protocols based on lessons learned from drills, real events, and industry best practices.
• Prepare detailed reports and documentation of crisis events, responses, and outcomes to inform future strategies and organizational learning.
• Perform other duties as assigned

• Master's degree in Business Administration, Risk Management, or related field, or the equivalent combination of training, education, and experience
• Significant experience in crisis management, emergency response, or related fields, preferably within the financial services sector
• Proven ability to lead cross-functional teams in high-stress situations, with strong decision-making and problem-solving skills
• Strong leadership presence with the ability to inspire confidence and action in others, and remain calm under pressure
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences
• Expert analytical and strategic thinking skills, with a keen understanding of risk management principles and practices
• Expert collaboration skills with the ability to work horizontally across business units
• Expert skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of critical decisions and issues
• Expert skill producing desired results and achieving goals and objectives
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert skill using innovative thinking to solve problems and facilitate the decision-making process
• Ability to work in a fast-paced business environment and manage multiple projects concurrently, and meet changing requirements and priorities to accomplish goals
• Certified Business Continuity Professional
• Crisis Management Certification
• Working knowledge of Navy Federal's programs, policies, procedures, products, services, and organization, and their relationships
• Strong knowledge of the financial services industry