Overview

To assist the Manager with the planning, direction and management of the Remittance Processing branch to achieve Branch objectives and regulatory and legislative compliance. Serve as branch liaison and oversee the day-to-day Remittance Processing operations. Investigate and analyze problems and discrepancies with appropriate system interfaces escalated by analysts and supervisors. Advise Manager of critical situations and coordinate resolution with cognizant areas (e.g., Production Control, Data Control, vendors). Oversee the effectiveness and functionality of remittance processing systems and check fraud prevention at multiple sites. Provide leadership to professional employees and/or supervisors; responsible for both strategic and tactical issues. (Lead staff and/or supervisors) Perform complex/difficult tasks with moderate latitude and impact.

• Oversee and analyze branch work quality, staff performance, systems, processes, and procedures; identify areas of improvement and recommend/implement changes
• Collaborate with Business unit colleagues/management peers to control operations and processing timelines to ensure compliance with regulatory deadlines and service level agreements
• Oversee resolution of members' image remittance problems/inquiries: evaluate the more complex member communications critical to remittance systems and other branch services; determine course of action
• Lead efforts to measure key performance indicators; reviews work against performance/quality benchmarks to optimize quality and reports progress to management
• Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload
• Provide contract and vendor management support for department Lead
• Lead tasks including planning and execution for strategic initiatives
• Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Develop metrics to measure effectiveness of technical and/or functional solutions to meet business unit requirements (Fraud Performance)
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Serve as strategic advisor to senior management
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Oversee the monitoring of transactions using real-time fraud detection systems
• Build partnerships and promote cross-functional collaboration with business units that utilize fraud detection systems
• Monitor fraud trends, red flags and recommend preventative measures to manager and business partners
• Assist with creating and maintaining updated check fraud mitigation procedures
• Assist with developing training and being a SME on negotiating suspicious checks
• Ensure branch compliance with federal and state laws governing funds availability
• Recommend system performance enhancements to improve check fraud prevention
• Assist in driving supervisor development and employee engagement initiatives
• Participate in development and implementation for systems of large scope and scale
• Performs other duties as assigned

• Bachelor's degree in Business Administration, Accounting, Auditing, or related field or the equivalent combination of education, training and/or experience
• Expert experience in remittance processing operations and associated equipment
• Significant experience in resolving complex remittance processing issues
• Significant experience in supervising and leading employees
• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Significant experience in work which displays increasing levels of responsibility and/or authority
• Advanced knowledge of Navy Federal policies, instructions and regulations related to investigating fraud cases
• Advanced knowledge of fraud trends and threats
• Advanced knowledge of fraud detection and related systems
• Extensive experience in managing multiple priorities independently and or in a team environment to achieve goals
• Significant experience in working with diverse internal and external contacts
• Ability to maintain confidentiality and demonstrate integrity
• Advanced knowledge of banking regulations relating to the negotiability of financial instruments
• Advanced knowledge of the Uniform Commercial Code, Regulation CC and Other related regulations
• Advanced knowledge of Federal Reserve cash management standards, practices and procedures
• Advanced in the use of PCs and related Software Packages
• Expert skill exercising initiative and using good judgment to make sound decisions
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert skill in relationship building, negotiation and facilitation skills
• Advanced skill communicating with all levels within an organization

• Working knowledge of Navy Federal products, services, programs, policies and procedures