Overview

Shape the Enterprise AI innovation strategy and vision to deliver the next generation of member service and experience. Drawing on your experience and knowledge of AI and Generative AI advancements, partner with cross-functional teams throughout the innovation process using conceptual design thinking approaches to identify strategic AI transformation opportunity areas. Propose innovative AI technologies to successfully translate member and business needs into meaningful solutions that ensure Navy Federal can offer exceptional experiences across all member touchpoints. Collaborate in innovation, governance, and other Enterprise working groups to drive the strategy. Coordinate with cross-enterprise stakeholders and manage vendor relationships. Partner to prioritize the AI technology roadmap. Support senior leadership in developing and executing AI strategic plans. Work is performed under general direction.

• Formulate the Enterprise AI strategy as part of a cross-functional team, emphasizing design thinking and creative innovation
• Outline opportunities for the greatest member value or improvement to member experience from AI innovation
• Shape the enterprise-wide generative AI strategy, cultivating a transformative roadmap and strategic program
• Align member-centric strategic initiatives across Navy Federal to advancements in AI to dive exceptional member experiences
• Partner to assess and integrate external AI tools and platforms and complete POCs and pilots
• Foster collaboration among diverse teams to identify innovative opportunities within the realm of AI, aligning member benefits, business objectives, and technological innovation
• Perform thorough analyses of our data ecosystem, unearthing valuable insights and potential avenues for AI-powered enhancements
• Champion the incorporation of ethical AI principles and strict adherence to data privacy regulations throughout the entire AI life cycle
• Articulate intricate AI concepts and strategies to non-technical stakeholders, utilizing compelling presentations and documentation that captivate and inform
• Offer continuous support and direction throughout implementation phases, adeptly tackling any hurdles that may arise
• Partner across the enterprise to develop and refine enterprise AI guidelines
• Collaborate with compliance and legal teams to ensure that AI initiatives comply with all relevant data protection and privacy regulations, fostering trust and safeguarding member information
• Collaborate closely with cross-functional teams, including model risk management experts, to identify, assess, and mitigate potential risks associated with AI implementations
• Leverage design thinking principles to drive innovative approaches innovation within AI initiatives, encouraging a culture of continuous improvement and learning
• Remain at the forefront of AI advancements, industry trends, and optimal practices, consistently enhancing our AI initiatives to elevate member experiences and drive sustained growth

• MBA and/or related degree or qualifications in AI, Data Science, Computer Science, Information Technology, Strategy, or related field, or the equivalent combination of education, training and experience
• Expert knowledge of AI/ML industry and evolving new advances in the field (e.g. Generative AI, Prompt Engineering)
• Expert experience in creating strategy for large scale cross-enterprise initiatives
• Extensive experience in a lead capacity in technology research, strategy, and implementation in the areas of AI, MLOps, machine learning, digital services, product innovation, digital transformation, innovation management, and strategy development
• Extensive experience in creating strategic and/or technology roadmaps
• Expert experience in design thinking and innovation frameworks
• Advanced knowledge of data architecture and technology solutions
• Advanced knowledge of AI governance practices, including Ethical AI
• Advanced knowledge of change management concepts and strategies, including communication, culture change and performance measurement system design
• Ability to work as 'project driver' working effectively through indirect resources and leadership levels to achieve objectives
• Advanced knowledge of change management concepts and strategies, including communication, culture change and performance measurement system design
• Expert ability to communicate effectively about AI with a broad range of audiences, from sophisticated technical resources to those with little or no technical background
• Extensive experience in delivering creative solutions by leveraging knowledge of the financial services industry and technology trends
• Advanced knowledge of banking/financial industry trends, products and services
• Advanced skill to execute in a fast paced, high demand, environment while balancing multiple priorities
• Expert skill to influence and guide strategic thinking as a trusted advisor
• Expert critical thinking, analytical, and problem solving skills
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert verbal, interpersonal and written communications skills, including word processing, spreadsheet and presentation software skills