It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

As a training specialist, you will focus on training team members and updating content to ensure the delivery of exceptional customer service. This role involves designing and conducting training programs, creating, and maintaining support documentation, and monitoring the performance of support agents. The training specialist collaborates with cross-functional teams to keep content accurate and up to date while providing ongoing coaching and feedback to the support team.

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

• Create and deliver training programs for new and existing customer support team members.
• Conduct training sessions and workshops to enhance team members' skills and knowledge.
• Develop, update, and maintain knowledge base articles, FAQs, and other support documentation.
• Collaborate with other departments to gather information and stay informed about new features, updates, and changes.
• Monitor support interactions to ensure compliance with company standards and best practices.
• Provide feedback to support agents based on quality assessments.
• Act as a liaison between the customer support team and other departments to ensure consistent communication and knowledge sharing.
• Participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives.

• 2+ years of experience in a customer service or customer support role
• Proficiency in Windows and Microsoft Office
• Strong technical aptitude with general understanding of website functionality and related technologies
• Ability to learn and assimilate new information quickly
• Ability to independently evaluate and define customer and system needs
• Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
• High level attention to detail with excellent planning, follow through, reliability and organizational skills.
• Will need to be able to define and deliver on priorities with effective time management
• Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
• Ability to drive results through your job competencies of collaboration, project management, and technical aptitude
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay for this role is $60,000 per annum.
• Pay progression based on your performance.