Senior Manager, Implementation

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

As the Senior Implementation Team Manager for the India region, you will oversee a team responsible for the day-to-day delivery of NAVEX's software applications. Specifically, you will be responsible for the successful and on-time execution of the implementation process, maintaining high satisfaction ratings from customers, contributing to the continual improvement of implementation process and procedures, and the professional growth and development of your direct reports. The ideal candidate is a leader committed to consistently achieving high performance and adhering to centralised operational standards.

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

• Manage the day-to-day operations of the Implementation team
• Support team members and customers with issues, following escalation procedures
• Ensure projects are being managed effectively by the team
• Monitor data specific to implementation projects and related metrics, ensuring data capture is consistent and accurate
• Ensure that the team meets or exceeds targets for all KPIs
• Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention
• Recruit, hire and on-board new team members
• Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues
• Propose innovative improvements to process and products to enhance the customer experience and increase efficiency

• 5+ years of related professional experience and 3+ years effectively managing and leading a team of direct reports
• Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired
• The ability to inspire and motivate a diverse team daily
• The ability to learn and assimilate new information quickly
• The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion
• The ability to plan and direct own activities with minimal management supervision
• The ability to foster valued customer relationships
• Good business judgment with a high level of attention to detail, excellent follow through and reliability
• Ability to drive results through your job competencies of decision-making, effective communication and process improvement
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, instils trust, influence, strategic execution and talent development

• Every team member is required to have a career plan in place,
  to be reviewed with their manager after six months in our team.
• Pay progression based on your performance.