Join our dynamic team at Navan, in the heart of New York City, as an IT Support Manager. We are a tech-forward-thinking company committed to innovation and excellence, seeking a leader to manage a global IT Support team.

Position Overview: The IT Support Manager will be responsible for overseeing the daily operations of our IT Support team, ensuring efficient resolution of technical issues, developing and improving policies and procedures, and providing exceptional service to our end-users. The ideal candidate will possess strong leadership skills, a deep understanding of IT systems, and a passion for problem-solving.

What You’ll Do:

• Team Leadership:
• Manage and mentor the IT Support team, fostering a collaborative and high-performance environment.
• Conduct regular performance reviews, provide feedback, and identify training opportunities for team members.
• Technical Support:

• Oversee the troubleshooting, diagnosis, and resolution of hardware, software, and network issues.
• Ensure timely and effective support is provided to all users, maintaining high levels of customer satisfaction.

• Develop and implement IT support policies, procedures, and best practices to enhance service delivery.
• Identify areas for improvement and drive initiatives to optimize efficiency and effectiveness.

• Lead and manage IT projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with other departments to ensure seamless integration of IT solutions.
• Partner with IT leadership on business and strategic initiatives

• Manage relationships with external vendors and service providers, ensuring quality and cost-effective services.
• Negotiate contracts and service agreements to meet the company's needs.

• Maintain accurate records of IT support activities, incidents, and resolutions.
• Prepare regular reports on team performance, system status, and key metrics for senior management.

What We’re Looking For:

• Minimum of 5 years of experience in IT Support, with at least 2 years in a managerial or supervisory role.
• Strong technical knowledge of hardware, software, and network systems.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience with ITIL or other IT service management frameworks is a plus.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified IT Professional) are highly desirable.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is a huge plus.