The Global Travel Operations Manager will oversee and manage all aspects of one of our key clients global travel operations, ensuring a seamless, efficient, and cost-effective travel experience for their employees across the company. This role will involve the coordination, and execution of travel policies, partner/vendor management, risk management, and continuous improvement initiatives. The Global Travel Operations Manager will collaborate closely with key stakeholders both internally and externally to enhance/maximise the overall travel experience.

What You’ll Do:

Global Travel Operations Management

• Oversee the day-to-day management of global travel bookings and logistics, including air, hotel, ground transportation, and other travel-related services
• Management and maintenance of the booking app, ensuring ease of use, accessibility, and compliance with client travel policies
• Coordinate with the clients Global Travel Team to facilitate seamless travel arrangements for employees, ensuring minimal disruption to business operations.
• Central point of contact for all operational escalations
• Regularly review and update travel processes to ensure they are competitive, compliant with local regulations, and aligned with client needs
• Raise product incidents tickets when required to resolve platform issues in a timely manner
• Responsibility for the day to day management of local Support Team

Technology and Process Improvement

• Continuously assess and improve travel booking platforms, systems, and processes to enhance efficiency and user experience
• Conduct product training for travellers and PA’s/EA’s to ensure maximum platform adoption
• Work with our Product Teams to integrate and optimize travel technologies, ensuring seamless access to travel information

Stakeholder Collaboration and Communication

• Act as the central point of contact for global travel issues and enquiries across all countries
• Provide travel advice and support to employees, ensuring effective communication regarding training, risks, and expectations.
• Collaborate with clients Global Travel Team and other departments to manage all product/service issues
• Follow up with internal stakeholders to ensure all outstanding operational incident requests are dealt with in a timely manner 

What We’re Looking For:

• Bachelor’s degree in Business, Logistics, Hospitality, Travel Management, or related field (required).
• 7+ years of experience in travel operations, travel management, or related roles, including 3+ years in a leadership or management position.
• Should have GDS experience (Sabre/Galileo/Amadeus). 
• Experience managing a global travel program and working with multinational teams.
• In-depth knowledge of corporate travel booking systems, tools, and technologies.
• Exceptional organizational, project management, and multitasking skills.
• Ability to analyze data, generate reports, and make strategic decisions based on financial and operational insights.
• Strong communication skills, both written and verbal, with the ability to influence and collaborate effectively across departments.
• Ability to clearly communicate in English
• Leadership skills: Ability to inspire, motivate, and manage a cross-functional team.
• Problem-Solving: Strong analytical skills and the ability to find creative solutions to challenges.
• Customer Focus: A strong commitment to providing exceptional service to internal stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage changing priorities.
• Global Mindset: Understanding of diverse cultures and ability to manage global travel operations effectively.