If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Compensation Grade: F4
Human Services underwriting experience preferred.
Open to remote work, but would prefer a work from home location near a NW regional office or in the Northeast US corridor. Will likely handle the NE region for Human Services.
Please note this role may be filled at a different level depending on candidate skills and experience.
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*Colorado Residents: Email taproces@nationwide.com for salary information.
Job Description Summary
Success on our team requires a blend of customer service skill and analytical prowess. There’s no shying away from challenges here. Each account we work on is complex and interesting. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!
As a Specialist Middle Market Underwriting, you will accept, retains and price complex moderate to high exposure new, renewal and endorsement commercial business policies based on granted authority. We'll count on you to provide technical direction and account expertise in the development and guidance of the underwriting staff. You will review and makes decisions regarding larger, more complex, and/or unusual business. You may also be asked to function as team lead depending on business need.
Job Description
Key Responsibilities:
Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis. May require gathering verbal information or data through reports or other electronic means. May research issues in support of unit objectives and participate on committees or special projects.
Reviews individual risks for acceptability and handles those within authority based on company underwriting guidelines and standards. Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May perform portfolio analysis or additional underwriting analysis in support of unit objectives.
Manages larger, more complex work that requires working with and through others to meet overall project timelines and maximize workflow. Manages referral underwriting, which have been escalated from other underwriting staff, and provides suggested decision or approach. Ensures file handling quality and workflow efficiency. Assists in managing work inventories within the unit.
Underwrites new business, renewals and endorsements . Decisions at this level may require review of additional variables, leveraging agency, sales and underwriting relationships, inspection reports and evaluation of exceptions. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards. May assist manager in performing audits including corporate, underwriting, agency and self audits.
Plans completion of assignments to meet agreed upon timelines and service level agreements. Provides input and feedback regarding operational business plan.
Proactively identifies and drives opportunities for business development and issues resolution through consulting with agents and internal partners. Understands organizational capabilities and opportunities to drive maximum value of relationships. Provides technical expertise to underwriting associates and agents. Advises on the underwriting of larger, more complex, and/or unusual business to determine acceptability, terms, conditions, pricing and sales techniques.
Communicates with agents and other internal and external business partners by requesting and providing requested information.
Strengthens internal and external relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance.
Responds to requests from agents and underwriting staff with resolution within established time and service standards in order to facilitate and expedite service needs. Handles escalated underwriting issues from unit.
Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. Coordinates, participates and/or leads training development or delivery as a subject matter expert. Identifies and communicates training needs and opportunities.
May perform other related responsibilities as assigned.
Reporting relationships: Supervisor or Manager; typically no direct reports.
Typical Skills and Experiences:
Education: Bachelor's degree or equivalent work experience preferred.
License/Certification/Designation: Completion of INS, AU or similar designations with progress toward CIC and/or CPCU is preferred.
Experience: Typically six years of commercial lines underwriting experience. Middle market experience preferred.
Knowledge, Abilities, Skills: Commercial underwriting policy, practices and procedures. Rating plans and plan concepts. State and Federal insurance laws and regulations. Commercial insurance processing systems. Working knowledge of company operations and products. Sales, claims, service center and legal issues involving knowledge of commercial contracts.Verbal and written communication skills necessary to interact with all levels of internal and external contacts. Ability to evaluate and recommend solutions to work-related problems. Ability to analyze insurance risks to determine the degree of acceptability. Ability to operate PC and related software. Ability to advise agents and agency staff on commercial contracts, procedures and business practices. Ability to analyze portfolio data and develop appropriate action plans. Ability to train and lead lower level commercial underwriters in all aspects of underwriting and processing functions.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel may be required to visit clients or attend meetings. Extended or non-standard work hours as required to meet business need.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.