Job Description Summary

Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, a strong work ethic and contributors to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Technician, you'll be responsible for processing complex applications, registrations, contracting, appointment renewals and cancellations and/or maintenance requests, while adhering to state, federal and internal compliance regulations. You will review, analyze and interpret licensing laws and regulations. You also may have opportunities to serve as lead and/or subject matter authority to other licensing associates.

Job Description

Key Responsibilities:

• Reviews and processes moderately complex applications, registrations, contracts and/or appointments and maintenance requests consistent with approved standards and practices accurately and in a timely manner. Orders and reviews producer/agency background information. Approves or advances for additional review based on internal guidelines.

• Implements customary changes in insurance licensing requirements based on changes in laws, regulations or company policies. Maintains and updates regulatory related information, files. 

• Maintains databases and related background information and files for assigned states, operation and/or distribution channel.

• Updates and distributes licensing/appointment requirements and procedures manuals.

• Receives incoming calls and requests from internal and external customers and responds in a manner that provides an outstanding customer experience. Advises and educates customers on licensing requirements and registration process, furnishes materials and submits forms and fees to state department of insurance and/or other regulatory agencies. Maintains records of all conversations. May process credit card transactions for all registration-related fees.

• Reviews, analyzes and interprets licensing laws and regulations. Assists in analyzing problems, not in good order issues and formulating solutions. Partners with other teams (General Counsel, Compliance, Commissions, Suitability, etc.) to resolve issues.

• Serves as primary liaison between licensing and key internal and external customers on license issues. Builds and maintains business relationships with field partners and strategic relationships to facilitate appointment, licensing, and/or registration processing.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Supervisor.

Typical Skills and Experiences:

Education: High school diploma or undergraduate studies. Industry-related coursework preferred.

License/Certification/Designation: Depending on business unit supported, may be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered. Progress toward completion of relevant designations, e.g., SILA Certification, is desirable. 

Experience: Typically, four to five years of licensing or related industry experience in licensing, registration or in a technical position with the SEC, IRS, state insurance department or compliance.

Knowledge, Abilities and Skills: Developing knowledge of procedures related to license processing and regulatory requirements. Understands licensing terminology. Ability to effectively operate personal computer with related business and licensing software. Proven verbal and written communication skills for contact with agents, brokers, management, field sales and regulatory agencies. Ability in analyze and interpret licensing regulations.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Associate Vice President and HR Associate Vice President.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non-exempt)

Working Conditions: Normal office environment. Travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.