If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Location preference is San Antonio, TX, Des Moines, IA or Columbus, OH. Flexible work options available.
The ideal candidate will have the following qualifications:
P&C licensed preferred
Commercial lines experience preferred
Customer service/ call center familiarity
Adaptable to change
Problem solving capabilities
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Compensation Grade: E.SD47
Job Description Summary
Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!
As an Inside Sales Agent you will contact agents or prospects to sell commercial lines of insurance and increase awareness of the Nationwide brand. You will have an opportunity to provide an extraordinary agency or customer experience of small commercial lines products in all states and segments via outbound telephone contacts, inbound phone calls, email, on-line chats, or internal transfers. We'll count on you to provide counseling on insurance needs and product availability, provide quotes, determine eligibility, and bind coverage after collecting all related underwriting data and information. You'll be trained in writing business property, business liability, worker's comp, business auto, commercial umbrella insurance and bonds.
Job Description
Key Responsibilities:
Responds to incoming calls/emails from commercial lines insurance agents or prospects and uses multiple internal and external resources and best practices to consult with and educate clients about coverage needs by performing duties such as: front end underwriting, risk assessment, financial analysis, and loss runs analysis in order to sell insurance.
Offers additional Nationwide Insurance products to provide all applicable discounts.
Performs outbound calls and follow-up work to close the sale as stated in best practices.
Solicits outbound potential agents or customers who did not purchase during initial inquiry to overcome objections and complete the sale.
Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all commercial and other product policies. Determines and enters accurate information into all related systems.
Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale.
Forwards potential customers to other Nationwide channels as appropriate. Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for commercial policies, limits, deductibles; considers customer needs as well as company guidelines.
Determines and enters rating information into systems; provides quotation and binds coverage within prescribed limits.
Completes or collects necessary applications, forms and documents; issues conditional contact/binder within authority.
Educates agent or customer on payment and audit process.
Assists and contributes to the team's quotas/goals by meeting individual quotas/goals, as well as unit/team goals.
Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with state guidelines, market conditions and competitors, and systems enhancements. Cross-trains on other products and lines of business.
Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team, and consultants. Assigned to miscellaneous projects.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor or Manager.
Typical Skills and Experiences:
Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s).
License/Certification/Designation: Prefer participation in professional insurance coursework. State licensing as required for commercial products. Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.
Experience: Three or more years related work experience. Minimum 12 months successful sales experience.
Knowledge, Abilities and Skills: Prefer exposure to telemarketing in an insurance agency or insurance call center environment. Advanced knowledge of or ability to learn quickly about commercial insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrate the Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non Exempt)
Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, non-standard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.