These positions are dedicated to supporting Nationwide Financial Digital Servicing Org

These positions can be worked remotely within 300 miles of Columbus Ohio. This role may be required on occasion to travel in for meetings or events.

Compensation Grade: G5

Job Description Summary

If you’re passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability.

You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide

Job Description

Key Responsibilities: 

• Uses automation as a primary tool, monitoring the user experience, responds to moderate production incidents, conducts postmortems and acts to prevent recurrence of known problems.

• Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.

• Works with leaders to influence and guide product teams to implement SRE principles and practices.

• Creates and executes tools to automate toil and improve the reliability of Nationwide’s systems.

• Supports Nationwide services in production as part of a 24x7 on-call rotation.

• Works with architects & engineers to “design reliability in” to new and existing systems.

• Works to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management. 

May perform other responsibilities as assigned.

Reporting Relationships: Reports to AVP, Director, Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, Scripting and Development Languages, Delivery Methods, Security).

Experience: Six years or more of technology experience with system management, most complex system design and using multiple technologies within one or more domains. Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems. Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive. 

Knowledge, Abilities and Skills: Strong communication and negotiation skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Vendor management skills preferred Insurance/financial services industry knowledge a plus. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.