Compensation Grade: G2

This role will be a part of the Business Ops & Nationwide Advantage Team within Nationwide Retirement Plans.  The goal of RS Enablement is to equip every operations associate with the knowledge, skills, processes, and tools to win and retain more profitable business.  This role will be an executor of Operations enablement plans for assigned new or existing retirement plan solutions/capabilities. 

Primary responsibilities include:

• Coordinate the tactical efforts of cross-functional teams to produce effective and efficient delivery of operations enablement that drives tangible, measurable results. 
• Operationalize enablement assessments using best practices and focused on repeatable processes for the various products and solutions built and offered by Nationwide Retirement Solutions.  Execute detailed plans for what operations roles will need in order to bring these solutions to market effectively and confidently, taking into account: solution knowledge, ongoing reinforcement, skills, operations process, market presence, enablement materials, lead lists, and measurement.
• Work with cross-functional partners, enabling them to collaboratively leverage their relative strengths to enable success in the context of new and existing capabilities and solutions.  Fill in gaps where necessary.
• Produce multi-media content to support the initial launch and/or ongoing reinforcement of new/existing solutions.  Work with appropriate cross-functional partners to build and operationalize optimal delivery mechanisms for content.
• Assist in identifying processes and building tools to make initial planning and ongoing progress visible to stakeholders, giving leaders an opportunity to click in to see the status, progress and overall health of sales enablement initiatives.

Ideal candidates will have been in Operations roles at some point in their career, and regularly exhibit excellent oral/written communication skills.  Demonstrated experience in operations enablement, training, and process design a plus.  Experience in public and/or private sector retirement plans strongly preferred.

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Job Description

Key Responsibilities:

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.

• Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.

• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements. 

• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.  

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.

• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes. 

• Mentors, educates and trains others on the use of process design techniques, methods and tools.

• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.

• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.

• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.

• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager/Director and does not have direct reports. 

Typical Skills and Experiences:

Education: Undergraduate degree in business, mathematics or related field preferred.

License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Experience: Typically, eight or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains and comprehends business process operations or redesign techniques, methods and tools. Understanding of trends to support process design and operations to improve performance.

Must have demonstrated expertise in process analysis, process design and process implementation. Demonstrated knowledge of project management concepts and techniques required. Proven understanding of customer business environment. Proficiency in process development or process operations preferred. Proven leadership skills including ability to virtually lead teams.  Strong ability to work with process vendors in the delivery of project solutions.  Possess strong communication skills and  the ability to make decisions and recommendations on process strategies.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Business Officer.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.