Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.
ABOUT THE TEAM
Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.
YOUR MISSION
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As an Strategic Account Manager, you’re responsible for developing key relationships, aligning to initiatives within the customer base, and growing Mural across a list of Named Strategic Accounts. The Strategic team manages and grows relationships with Mural’s largest and premiere customers. You’ll work closely with our Customer Success team to drive adoption and advocacy of our platform. You’ll understand the value Mural delivers to the market and will evangelize, demonstrate, and grow the Mural footprint in your accounts.
WHAT YOU'LL DO
- You are the point person for a small number of complex and highly strategic MURAL customers
- Understand client business goals and anticipate future needs to deliver optimal solutions
- Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones
- Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business
- Own annual renewals and upsells across your customers
- Establish consultative and trusted relationships with clients
- Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience
- Develop best practices and process strategies to help the Account Management team scale
- Elicit client feedback to act as internal advocate for our customers with MURAL’s product teams
WHAT YOU'LL BRING
- 10+ years experience in Account Management at a SaaS organization
- 2+ years managing strategic accounts with at least $500K in ARR
- Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
- Excellent project management skills and able to create and launch new initiatives
- You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
- You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management
- An intrinsic love of learning and demonstrating best practices of new technology
For roles based in New York City, California, Colorado, and Washington, the salary for this role ranges from $(227,000 - $256,000) + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.