Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Client Segment Organization, within Morgan Stanley Wealth Management, is comprised of various client channels, providing services to both individual and institutional Clients. Some of the services include Financial Management, Equity Stock Plans, Retirement Plans, Financial Wellness, Marketing, and Reinvestment.
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Position Summary
The Client Segment Risk (CSR) Business Control Unit (BCU) Team is a first line of defense function responsible for overseeing the operational risks and controls of Wealth Management's Client Segments business unit. This team partners with business stakeholders, second and third lines of defense to assess and report on operational risks, implement control processes and procedures, manage audits and exams, oversee vendor risks, manage business continuity plans, and conduct the annual Risk and Control Self-Assessment (RCSA).
The CSR BCU Centralized Team acts as a shared / utility function across supporting all Client Segment Business Units, as well as a broader CSR Risk Organization.
> The team is looking for a dynamic individual contributor to support the Morgan Stanley at Work global Know Your Customer (KYC) program for corporate clients. The role is responsible for assisting the US-based KYC team with day-to-day activities related to the program.
Responsibilities Include
> Provide key support in KYC risk management activities and establishing/enhancing processes and tools to monitor these activities, including but not limited to:
o Monitor ticketing system dashboards for outstanding KYC outreach requests to customers, email reminders to customers using pre-set templates, and update tickets accordingly.
o Contact account owners when customers are not responding to KYC outreach after a designated time period and/or specified number of reminders are sent and request account owners follow up with customer for action or confirm KYC is no longer required (e.g., lost sales opportunity)
o Prepare regular status reports per specific instructions provided by the onshore KYC team.
o Collect documentation required to validate entities per specific instructions provided by the onshore KYC team.
o Monitor outstanding KYC overrides for case completion and flag for action to the onshore KYC team per specific instructions.
> Assist with SharePoint and Teams recordkeeping cleanup and management.
> Assist with ad hoc data reconciliation, presentation decks; or clean-up as requested.
> Contribute to ongoing and new projects to establish and maintain strong employee risk processes and support appropriate employee risk governance using project management best practices.
Knowledge, Skills, and Abilities
>Strong data analytical skills required, with proficiency in PowerPoint and Excel
>Effective written and verbal communications skills
>Ability to thoroughly investigate issues and trends with a focused attention to detail in order to provide comprehensive solutions and remedies.
>Strong project management and organizational skills - ability to multitask, prioritize, and work under tight deadlines will be key in balancing daily deliverables and strategic projects.
>Understanding and/or aptitude to learn about the regulatory rules that govern the conduct of Financial Advisors, investment products, portfolio advisory platforms, and banking services
>Thrives in a fast-paced environment and takes ownership of their responsibilities to ensure partner success and satisfaction
>Technically proficient and comfortable learning new programs/systems
Experience
>2-3 years' experience supporting corporate business processes/programs
>Experience with risk or compliance a plus
>Hands-on knowledge of Salesforce, JIRA, Workflow, and MS Excel preferred
Education
>Bachelor's/MBA degree or equivalent work experience