ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.
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This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.
ABOUT TEAM
The Application Support and Automation team at Parametric:
- We are responsible for supporting all of the production applications at Parametric. This includes on-prem and cloud based proprietary and off the shelf applications.
- The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.
ABOUT THE ROLE
We are looking for individuals that have a strong curiosity and passion for learning new things, while continuously challenges oneself to build things better and more scalable.
The Production Support Engineer is responsible for the deployment, monitoring and troubleshooting of applications. This applies to both off-the-shelf and in-house developed applications.
PRIMARY RESPONSIBILITIES
- Develop and maintain knowledge base articles
- Deploy applications using established methods focused on minimizing production impact and reducing user interruption
- Work with Development teams to turn escalations into Development items
- Develop and maintain scripts using Python and PowerShell for monitoring and automation of tasks
- Work within the SQL DBMS to troubleshoot data issues and data consistency concerns
- Deep dive into Java Springboot (Linux) and IIS (Windows) servers to troubleshoot application issues on the fly in production
JOB REQUIREMENTS
PRIMARY SKILLS
- 3 years of relevant professional experience.
- Experience with SQL including writing and understanding queries
- Experience supporting a 24/7 environment.
- Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
- Scripting/automation (PowerShell, Python) and continuous improvement experience
- Experience with Windows Server and IIS
- Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users
- Experience with Gitlab and Octopus deployments/configuration
- Experience with VMWare and VMWare automation
- Experience supporting a Windows based environment including basic server administration
- Patience and attention to detail is essential
- Experience with Linux/UNIX based platforms
- Experience with monitoring platforms such as DataDog
- Financial Services industry experience
Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).