Operations Supervisor - Parametric

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The Operations department consists of a team of professionals that focuses on the overall operations of Parametric. This group ensures the production process is complete from start to finish and lines up with the goals and functions of other departments within the firm. Examples include supervising, organizing, and completing daily production, measuring and evaluating daily workload, and providing services to ensure the business runs as smoothly and effectively as possible.

ABOOUT THE ROLE
As part of the Global Operations Team, the Supervisor will oversee a team, typically consisting of 4-7 staff members, on a designated team/focus area, guiding the daily operations of the team. The Supervisor is responsible for hands-on task execution and policy adherence, ensuring that work is completed timely and accurately. The Supervisor assigns/aligns and oversees work and provides work-related training and coaching to team members. As a solid people leader, the Supervisor has a keen awareness of the people on their team along with each individual's skills and capabilities and leverages this insight for appropriate work assignment and training, and motivating and developing the team. Leads the team that performs during non-US market hours in a true 'follow the sun' model across multiple geographies, and then provide a status report at local end of day to ensure a clear hand-off and service and operations excellence.

PRIMARY RESPONSIBILITIES
- Demonstrates robust leadership and supervisory skills coupled with an extensive understanding of operational processes for the designated operations area.
- Exhibits a comprehension of end-to-end processes within the operations team, with the ability to promptly address inquiries and perform daily tasks as needed to support the team.
- Is risk-minded and ensures the accurate and timely completion of control reporting and audits.
- Conducts a daily review of the team's work as assigned.
- Acts as the primary escalation contact for the team resolving issues with a sense of urgency in order to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level.
- Ensures day-to-day staffing adequacy in the department, providing training and cross-training to employees as necessary. Demonstrates the ability to prioritize initiatives and distribute workloads effectively during periods of peak activity.
- Responsible for implementing processes to support firm-wide initiatives.
- Reviews and proposes new methods and procedures to enhance daily operations in the department for increased efficiency and effectiveness.
- Ensures accurate and timely responses to emails and inquiries.
- Undertakes diverse developmental functions, including interviewing, conducting performance appraisals, developing planning, and addressing corrective action/termination.
- Identifies and manages challenge areas, executing improvement plans promptly.
- Thrives in managing multiple projects, deadlines, client inquiries, etc., within a dynamic and fast-paced environment.
- Delegates or allocates workloads appropriately across the team.
- Ensures that written procedures are kept up-to-date for all team processes

JOB QUALIFICATIONS

SKILL SET
Required Experience: 5+ years

Primary Skills
- Bachelor's Degree (4 year degree) with concentration in finance or accounting preferred.
- 5+ years' previous experience in the financial services industry with demonstrated deep functional knowledge in financial services with a focus on financial services operations
- Proven track record as a successful leader who focuses on their people
- High level of service with a focus on ensuring an outstanding client experience
- Risk-minded and shapes organizational standards in risk management, anticipates global trends, and guides others through unprecedented circumstances
- Demonstrated organizational skills, self-initiative, and the ability to analyze information to support the team.
- Effective planning, prioritization, and deadline management capabilities.
- Proficiency in MS Outlook and adept handling of substantial email correspondence.
- Ability to thrive in ambiguous conditions and navigate successfully through uncertainties.

Good to Have Skills
- 1-2 years supervisory experience preferred.
- Strong communication skills essential for effective interaction with internal and external staff and management at all levels.

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.