Operations Supervisor - Parametric

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The operations department consists of a team of professionals that focuses on the overall operations of Parametric. This group ensures the production process is complete from start to finish and lines up with the goals and functions of other departments within the firm. Examples include supervising, organizing, and completing daily production, measuring and evaluating daily workload, and providing services to ensure the business runs as smoothly and effectively as possible.

ABOUT THE ROLE
The Operations Supervisor is responsible for the day-to-day activities and initiatives of the team and aligns team resources accordingly to complete daily tasks. This leader manages all billing related queries for the Client Service Teams and partners with internal stakeholders. This leader manages and resolves complex issues that have been escalates and provides advanced knowledge of the billing processes and provides technical assistance on complex problems. This person will function as a centralized point of contact for all billing related queries for the Client Relations Team. Directs, motivates, and develops staff. Communicates feedback and counseling to staff regarding their performance.

PRIMARY RESPONSIBILITIES

• Leads, trains, and motivates Billing Solutions staff
• Ensure complete and accurate completion of tasks, including but not limited to new account review, modified account review, and terminated account review
• Centralized point of contact for all Billing related queries for the Client Relations Team
• Assist Management with billing audit requests
• Proactively seeks opportunities to improve billing processes to reduce risk and improve efficiencies
• Defining and agreeing standardized and simplified billing methodologies
• Provide exceptional client service through quick and complete response to internal/external client queries
• Lead change initiatives within the group and process improvements
• Review billing application for suitability of future enhancements and current workflow
• Review complex fee calculations ensuring they are in accordance with the Investment Management

JOB REQUIREMENTS

• Bachelors (4 year) degree with concentration in finance or accounting preferred
• 5+ years previous work experience in the financial services industry
• 2+ years of management or leadership experience
• Familiarity with investment management agreements (IMA) and other contracts preferred
• High attention to detail with the ability to multi-task under tight deadlines
• Strong analytical, problem-solving and synthesizing skills
• Strong relationship building skills
• Ability to manage through change
• Excellent communication skills - in writing/oral with internal/external partners
• Thorough knowledge of MS Outlook, PowerPoint and Excel
• Strong ability to learn new applications
• Exhibits clear project management skills; managing deadlines, keeping stakeholders informed, anticipating roadblocks, preparing back-up plans, etc.
• Proven track record as a successful leader

Parametric believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications, but not limit the employee or the organization to just the work identified. It is our expectation that every employee will offer his/her services wherever and whenever necessary to ensure the success of our services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Salary range for the position: $70,000-$150,000/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).