Operations Analyst - Onboarding, Parametric

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The Client Relations Group (CRG) at Parametric is within Operations and is tasked with processing all client related activities while delivering a first in class experience. CRG consists of several organizations: 1) Client Experience: advocates for our clients in onboarding and daily servicing 2) Client Operations: Systems experts in activities and account management 3) Client Contract and Control: Contract experts and quality assurance experts and 4) Business Enablement: Product experts for new business and strategic initiatives.

ABOUT THE ROLE
The Operations Analyst is responsible for providing critical business and operational support to Parametric investment and trading personnel. Their primary responsibility is to ensure the timely and accurate execution of all client account onboarding activities and is within the Client Experience organization within CRG. The Analyst will also be expected to maintain high service levels while improving and strengthening operational infrastructure.

PRIMARY RESPONSIBILITIES
- Responsible for ensuring daily new account onboarding activities, including portfolio implementations, portfolio data reconciliation, review of investment related data and client transactions are completed in a timely and efficient manner
- Establish new client accounts in the order management system
- Work with Financial Advisors, broker-dealers, and custodian banks to resolve onboarding issues
- Identify and resolve problems related to transactions or investment data in a timely fashion following established guidelines
- Facilitate the accurate and timely delivery of critical business information among all necessary parties
- Act as business owner of data, demographic and activity reports, operations requirements and daily account processing
- Collaborate with fellow colleagues to ensure all daily SMA fixed income and equity functions are completed concisely each business day
- Work with internal and external partners on the delivery and implementation of SMA retail business
- Work in a firm wide cross functional capacity to meet Operational business needs
- Collaborate with department management on re-engineering projects that will improve operational efficiency and enhance the client experience

JOB REQUIREMENTS
- Bachelor's degree
- Operations and/or related experience
- Working knowledge of the financial services industry, investment products such as fixed income, and Separately Managed Accounts (SMA)
- Knowledge of Fiserv APL a plus
- Strong analytical, organizational, and communication skills
- Strong problem-solving skills and ability to work with others implementing solutions
- Meticulous attention to detail and highly process oriented
- Professional tact with excellent written and verbal skills

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).