- Be a primary liaison with multiple stakeholder groups for BAU operational activity such as iMove, Immigration, Compliance, Workforce Screening and external vendors, ensuring proper governance and control of tasks for all teams involved in each process
- Daily proactive monitoring of onboarding cases to identify delays or issues and provide direction where required, escalating staff or service issues for resolution
- Identify risks, process changes, enhancements, and continuous improvement opportunities, sharing themes with service manager to advance the overall service
- Contribute to regular stakeholder meetings to review and build understanding of the core elements of the service such as progress against KPIs, capacity management, risk incidents, ongoing improvements, new requirements
- Collaborate with Recruitment Business Partners (RBPs) to build and maintain ongoing visibility of onboarding status towards key recruitment stakeholder groups such as HR BPs, Divisional management, HMs
- Represent onboarding to the broader Talent Acquisition and HR community, improving visibility of onboarding processes through reference material (such as jive content) and other forums
- Contribute to other Talent Acquisition Operations projects

You have:

- At least 3 years of HR and/or process management experience, preferably working with onboarding.
- Proven experience of operational excellence - implementation and re-engineering of existing processes.
- Experience in dealing with HR and onboarding related escalations is highly desirable.
- Hands on approach - able to step in if required solving an issue.
- Ability to build strong working relationships across all levels within the organization and with third party implementation partners.
- Strong verbal, written communication and organizational skills.
- Competency in excel, power point and reporting skills required. Ability to quickly learn and embrace new toolsets.
- Customer service focused with a sense of urgency.
- Effective problem-solving skills, high degree of initiative and creativity with a quality focus and strong attention to detail with minimal day-to-day supervision.
- The ability to balance multiple priorities in a fast-changing environment is necessary for success.
- Experience in developing SLAs/KPIs

Team Profile

The EMEA Onboarding function is responsible for all activities after a candidate formally accepts an offer to the moment they start at the Firm across the region (certain jurisdictions are out of scope and managed by local HR).

The function operates as a case management model, with case managers serving as the main point of contact for permanent employees and hiring managers throughout the process, sharing regular communications and status updates, handling the necessary administrative tasks and information flow with other functions to onboard each employee.

Onboarding services are primarily delivered by an external outsourced provider, with Talent Acquisition owning the service and managing BAU operational activity, alongside HR Operational Services (HROS) who manage the overall suite of HR Admin outsourced services on behalf of the respective Service Owners across HR.

About us:

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services.

Throughout your contingent/leased assignment working onsite at Morgan Stanley, you will be exposed to a truly international and multi-cultural environment that appreciates and respects individuality. Our state-of-the-art offices in the City Centre have been designed to maximize collaboration.

At Morgan Stanley Budapest, we are helping to shape the future of our global business and contributing to our local community. Our team works across numerous areas, including Technology, Mathematical Modeling, Finance, Risk Management and Data & Analytics.

Interested in flexible working opportunities?
Please speak to our recruitment team to find out if a flexible working agreement can be supported within this contingent/leased assignment.

Whilst engaged on a contingent assignment onsite at Morgan Stanley you will be provided with a supportive and inclusive environment. Morgan Stanley's skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences.